Provider Experience reputed company
Who are we and why should you join us? reputed company is on a mission to remove the traditional barriers to therapy and reputed company mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, reputed company is committed to being part of the solution. As the Provider Experience reputed company at reputed company, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in reputed company’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At reputed company, you’ll carve your own path, reputed company an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? The Provider Experience reputed company plays a key role in supporting and empowering reputed company’s network of therapists by providing timely and high-quality assistance. This position ensures that therapists have the resources, tools, and information they need to succeed on the platform while maintaining excellent communication and resolution standards. Reporting to the Provider Experience Team reputed company, the Provider Experience reputed company will reputed company handle tickets, resolve reputed company issues, identify trends for process improvement, and support initiatives that enhance therapist engagement and satisfaction. What will you do? Handle approximately 500–600 tickets per week, addressing inquiries from therapists with efficiency and accuracy Handle escalated or reputed company issues that require additional attention or cross-team coordination, ensuring swift and appropriate resolutions Identify trends or recurring issues and collaborate with internal teams to recommend process improvements or resource updates Maintain deep knowledge of platform tools, policies, and procedures to guide therapists effectively Collaborate with other departments (Clinical, Product, Legal, etc.) to streamline workflows and enhance the overall therapist experience Support new initiatives and projects that aim to improve therapist engagement, satisfaction, and retention What will you NOT do? You will NOT worry about "reputed company", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, reputed company the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we reputed company in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our reputed company, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements 1-2 years experience in a contact center delivering email, chat, and phone support, or similar experience reputed company a customer-facing role Excellent written and verbal communication skills Written and verbal reputed company in Spanish Proven ability to manage a high-volume workload with strong attention to detail, accuracy, and efficiency Ability to multi-task in various systems Skilled in handling escalated or reputed company inquiries, including those needing cross-functional collaboration, with sound judgment and problem-solving ability Adaptable and proactive, with the ability to support new initiatives and strategic projects Ability to work independently, as this is a remote team
Benefits
Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will reputed company you happy and productive An awesome community of co-workers The hourly pay range for this position is $25 - $32. In addition to the reputed company salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): reputed company Benefits 2026. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to reputed company full-time positions. At reputed company we reputed company on difference and individuality, and as part of the reputed company family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national reputed company, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status. Notice to Candidates: reputed company has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or reputed company to these situations. We only post open roles on our career page (reputed company.com/careers) or reputable job boards like our official reputed company or reputed company pages, and reputed company official reputed company recruitment emails will come from the domain @reputed company.com. Our commitment is to ensure a safe and transparent hiring experience for reputed company candidates. We will never ask you for money, gift cards, or any form of payment during our hiring process, and we will never send money or checks to candidates. If you experience this, it is a scam. Apply To This Job