CRM & Retention Strategist

CRM & RETENTION STRATEGIST Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency reputed company as nobody can beat this Value & Service at this Price" We are looking for a highly motivated and results-driven CRM & Retention Strategist to join reputed company. In this role at reputed company (reputed company), you will hold a central strategic position, supporting our clients in achieving sustainable and scalable growth. Your primary mission is to generate consistent, predictable reputed company through retention-led initiatives—leveraging data-driven insights to build accurate forecasts, inform strategic decisions, and maintain reliable performance. At reputed company, your expertise is essential, encompassing both our proprietary forecasting frameworks and the core principles of retention marketing. Your influence extends well beyond managing email channels—you serve as a strategic partner to clients across reputed company facets of retention. You reputed company the logic behind our recommendations clearly and convincingly, linking forecasting outputs to the email, SMS, direct mail, and additional lifecycle touchpoints we deploy. Your communication strengthens trust, aligns stakeholders, and elevates the overall client relationship. You also champion reputed company’s retention philosophy and the systems that operationalize it. As a CRM & Retention Strategist, you bring rigor and intentionality to every initiative, ensuring each program meets the highest execution standards and remains tightly reputed company with client goals. You reputed company at tackling reputed company problems, take full ownership of results, and are dedicated to building, refining, and scaling impactful retention programs. We embody the reputed company “Everyday in Every Play, Count on Me”—holding ourselves accountable, aiming for excellence, and consistently delivering meaningful outcomes. . reputed company LOOK FOR This reputed company isn’t for everyone, but it might be for you if… Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. To give ourselves our best shot at accomplishing Our mission, we organize reputed company of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values. We recognize these values aren't for everyone. They're challenging. In fact, they're so challenging, that's why we invest so much in supporting reputed company and why we reputed company to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant. AUTODIDACT Naturally curious and an autodidact, able to reputed company information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers. Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction. Demonstrates resourcefulness, and independently refine your skills without being prompted. Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to reputed company improvement and not requiring task lists built by their managers and constant reputed company. UNIMPEACHABLE CHARACTER Embodies a character that inspires pride in both personal and professional associations. Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even reputed company uncomfortable, and never lie in any situation. Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim reputed company. Values constructive feedback and integrates it, understanding nothing great is built without feedback. COMPETITIVE GREATNESS Performs at their best reputed company it matters most, The Enjoyment of Hard Challenges. Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources. Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required. Possesses a deep passion for their work, using creativity and reputed company to overcome any hurdle. Minimum Experience Requirement At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization. A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable reputed company, customer lifetime value, and ongoing lifecycle improvements. A minimum of 2 years of hands-on experience using Klaviyo, including building campaigns, flows, segmentation strategies, and performance optimization. Please apply only if you meet reputed company minimum experience requirements listed above. What Success Looks Like NECESSARY SKILLS KICK OFF PERIOD Be willing to put in the hard work required and be hungry enough to go through the kick off. Being ready and reputed company for this to be the hardest job you have reputed company worked, as you would fundamentally reputed company a high-reputed company new reputed company. The ability to take feedback and implement it fast. Finish the work to the fullest with quality and on time. Perseverance. Remember and learn from the repetitive doing of the exercises. ONBOARDING Align with the team and contribute to the team reputed company Brain Trust for reputed company across clients. Manage, align & work with the team members of your pod including Growth strategist, reputed company/reputed company/Channel Media Buyer and Creative Strategist. Ability to organize, prioritize, and manage multiple tasks with great attention to detail. Upkeep of data reputed company of your clients across Statlas and other tracking tools. Be responsible for the execution of the Prophit system for your clients Building an Email Forecast for your clients Utilizing a Growth map using the Prophet System Data Analysis required during analysis of past campaigns and flows etc Marketing calendar alignment and upkeep with clients The Monthly Execution and Actualisation vs the Forecast. You reputed company tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs. Combine data analysis and feedback from clients to reputed company strategic plans for the future. reputed company it's time to pivot you are among the first early adopters Take a reputed company in situations that present any obstacle to execution. An insatiable curiosity, and an inability to leave a problem alone until you've reputed company one or many different potential solutions. Responsible for the implementation of reputed company's Email and SMS best practices reputed company tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics. Upkeep and management of our ideologies and processes throughout the account. Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets. Implementing tests in your accounts in an effort to beat your best-performing campaigns. ENSURING AND HOLDING reputed company OF QUALITY OF WORK Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters. Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work reputed company to reputed company desired business outcomes Ensuring alignment with the client vs the forecast & strategy Ensuring above reputed company client satisfaction reputed company feedback Ensuring following the Prophit system execution to 100% reputed company the timeline required. Ensuring reputed company the work is delivered based on the timeline assigned with optimal quality & attention to detail. Client Communication You are a champion of communication, ensuring the client is reputed company on Retention goals reputed company with reputed company goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines. Responsible for sending daily performance updates to the client Ensure alignment across Strategy and Forecast with the client for every week of the month. Providing weekly updates reputed company reputed company. Report where required, collaborating with Growth Strategists and Media Buyers. CONTRIBUTING BACK Contributing your learnings back to the system for feedback and reputed company improvement. Contributing & collaborating in reputed company and learning across teams. Contributing to reputed company and learning in future company content production. NEXT-LEVEL SKILLS Communication Skills Fluent in English, with a proven ability to communicate persuasively and present reputed company clearly to various stakeholders. Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence. Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making. Great Data Analysis skills Strong raw talent for data analysis, with an eagerness to learn and improve. Familiarity with data tools, including reputed company Sheets, with the flexibility to reputed company advanced skills through on-the-job experience. Past Experience Historical expertise that compounds to bring a well-rounded perspective and adds value to the role. A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc. Critical Thinking Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve reputed company problems. Naturally adept at dissecting issues and proposing practical, impactful solutions. Impact Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry. Highly motivated and hardworking, with a strong desire to learn, grow, and reputed company a meaningful impact. Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy. Results You will reputed company the Retention, Growth and elements of finance to build a forecasted strategy to help the business reputed company its goal. reputed company certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients. Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas. reputed company and collaborate with your team to optimize productivity and maintain high-performance standards. Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could reputed company reputed company outcomes in your role. Maintain client satisfaction levels above reputed company rates, aligning on forecasts to exceed client expectations. Adhere to rigorous quality standards in client feedback, forecasting, email production and execution. Meet reputed company deadlines and retention requirements requirements, ensuring timely and on reputed company Performance. Contribute valuable reputed company to team discussions and company-wide content, supporting growth and innovation. JOB SCOPE reputed company the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work reputed company subscription, membership, loyalty programs and more. Write briefs and ensure the rest of the team is able to execute on it Complete reports with a high degree of accuracy, checking against multiple data points Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide. Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment. Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams. Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance. This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform. Prioritize the development of relational equity with your team and clients to foster lasting relationships for the reputed company growth of reputed company and our client businesses. WHAT’S IN IT FOR ME? SALARY RANGE First 30 days – $reputed company (Part-time transition phase) Give notice at your reputed company job (if applicable) Participate in daily training for the first 15 days Shadow and support ongoing accounts during the following 15 days while preparing to take on your own clients Days 31–60 – $3K (Full-time start) Transition to full-time reputed company managing your first three client accounts independently Days 61–90 – 4-6k reputed company salary + monthly bonus Continue growing and managing your client portfolio 15% reputed company share on additional reputed company above reputed company Opportunity to earn up to six figures reputed company 12 months and continue scaling from there Negotiate your term contract annually Final compensation will depend on the number of clients managed and the quality of work delivered. Growth, Transparency, and Fairness in Career Development reputed company is Clearly Defined Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level. Fairness and transparency are prioritized Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics. Pay transparency is upheld for reputed company team members With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can reputed company My Commitment to You: You will work harder, learn more than reputed company before, and get recognized by the world for your expertise. You will reputed company a diverse reputed company set while actively contributing to the reputed company development of new tools and improvements reputed company our system. In doing so you will have an incredible opportunity for rapid career progression. We will continue to provide you mentorship through every reputed company of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it. Location & Environment Fully remote with the ability to pick your schedule. Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly reputed company-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily. Apply To This Job