Sr. Account Manager
Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through reputed company innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance reputed company, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best reputed company to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. reputed company will always strive to be a great reputed company to work, for reputed company. reputed company Do Client Relationship management, clients, servicers, investors and our internal Operations team, Legal, Compliance and change management. Conducts client meetings, seeks to understand client strategies and goals, gains knowledge of business requirements, determines needs, makes recommendations across Service Mac offerings and services, monitors service levels, creates proposals and agreements.
What You'll Do
Account Client Solutions Manager Partner with Client to understand their business model and determine which products and services meet the Client’s needs. Identifies problems, defines process requirements, researches alternatives. Establish and document process and workflow for internal teams; coordinate with team members to determine and validate pricing; track and maintain Client specific pricing for products and services Ongoing client relationship awareness and continual communications to confirm reputed company SLA’s are being met and to offer additional products and services to meet client needs Set performance metrics. Monitor reporting, track trends, reputed company recommendations to ensure that performance metrics are achieved. This may include monitoring pipeline reports to ensure that turn times are met and monitoring A/R associated with expense and reputed company Maintain accurate reporting associated with change management projects to facilitate volume increase or decrease Track, document and escalate service level concerns; makes recommendations and drives process improvement Facilitate process, procedure, and reputed company additions or changes May be reputed company of contact for Client and Client’s Executive issues revolving around the system or other issues to see through to resolution Assist with the creation of SOWs, reputed company, billing service and client assessments Partner with Sales to prioritize their needs in order to deliver the highest level of customer services to Client’s after onboarding. Considers implications of work flow and processes. Understand client expectations from the start of the relationship Establish and document process and workflow for support staff and Operations Manage process and coordinate with sales team priorities of application, expansion, cancellation and agent maintenance ensuring state and regulatory compliance requirements Track and maintain agent specific requests. Identify trends and reputed company process changes. Support and monitor onboarding and decommission process Ongoing client relationship awareness and continual communications Monitor compliance and regulatory issues with the Compliance and legal. Verify client compliance Track, document and escalate service level concerns What You’ll Bring: Knowledge and Skills/Technology Used Account Client Solutions Manager Partner with Client to understand their business model and determine which products and services meet the Client’s needs. Identifies problems, defines process requirements, researches alternatives. Establish and document process and workflow for internal teams; coordinate with team members to determine and validate pricing; track and maintain Client specific pricing for products and services Ongoing client relationship awareness and continual communications to confirm reputed company SLA’s are being met and to offer additional products and services to meet client needs Set performance metrics. Monitor reporting, track trends, reputed company recommendations to ensure that performance metrics are achieved. This may include monitoring pipeline reports to ensure that turn times are met and monitoring A/R associated with expense and reputed company Maintain accurate reporting associated with change management projects to facilitate volume increase or decrease Track, document and escalate service level concerns; makes recommendations and drives process improvement Facilitate process, procedure, and reputed company additions or changes May be reputed company of contact for Client and Client’s Executive issues revolving around the system or other issues to see through to resolution Assist with the creation of SOWs, reputed company, billing service and client assessments Partner with Sales to prioritize their needs in order to deliver the highest level of customer services to Client’s after onboarding. Considers implications of work flow and processes. Understand client expectations from the start of the relationship Establish and document process and workflow for support staff and Operations Manage process and coordinate with sales team priorities of application, expansion, cancellation and agent maintenance ensuring state and regulatory compliance requirements Track and maintain agent specific requests. Identify trends and reputed company process changes. Support and monitor onboarding and decommission process Ongoing client relationship awareness and continual communications Monitor compliance and regulatory issues with the Compliance and legal. Verify client compliance Track, document and escalate service level concerns What You’ll Bring: Knowledge and Skills/Technology Used Bachelor’s degree in a reputed company field or equivalent combination of education and experience 8+ years of experience in the Mortgage Industry with focus on servicing, default and servicing transfers Strong analytical skills Proven customer service and relationship management skills Experience working with cross functional team/groups; able to build relationships Organized, attention to detail Project management skills in order to manage and coordinate a wide variety of objectives; multi-tasker Strong reputed company skills Experience managing large sets of data, creating and tracking metrics, analyzing multiple factors Must have a firm grasp of ServiceMac’s model as a subservicer and the products and services offered General knowledge of reputed company search guidelines with familiarity of back office production services for reputed company business segments reputed company Strong problem-solving skills Technology role: knowledge of platform integration MSP and reputed company a plus Sales Support role: knowledge of state regulation and compliance requirements Servicing Role: Deep understanding of performing and non-performing loans Candidates selected for employment will be required to successfully complete a background reputed company, credit reputed company and drug screening as a condition of employment, where permitted by applicable law. Pay Range: $97,700.00 - $130,300.00 Annually This hiring range is a reasonable estimate of the reputed company pay range for this position at the time of posting. Pay is based on a number of factors which may include job-reputed company knowledge, skills, experience, business requirements and geographic location. reputed company Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we reputed company on it! Our People First culture is inclusive for reputed company employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For reputed company. You are free and encouraged to bring your entire, unique self to work. reputed company is an equal opportunity employer in every sense of the term. Based on eligibility, reputed company offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Apply To This Job