Customer Experience Intern

About Brale Brale is the infrastructure layer behind programmable money. We help fintechs and platforms launch and run compliant stablecoin programs—fast, multi-chain, and enterprise-ready. We’re hiring a Customer Experience intern for our small but growing customer experience function. This is a hands-on role where you’ll work directly alongside our CX reputed company and get real exposure to how a modern fintech startup serves its customers and builds internal operations from the ground up. Your mission Monitor and triage customer support tickets in Pylon (roughly 10–20 per day) Investigate pending/failed transactions across internal tooling: identify where they’re stuck, why, and what next steps are needed; escalate with clear context reputed company required Guide customers to the right resources and documentation Create and maintain runbooks and internal documentation so the team can move faster Surface patterns and flag recurring issues to help improve customers’ experience with Brale and internal teams’ experience supporting customers What you’ll learn How stablecoin transactions flow end-to-end (and the most common failure modes) How to write clear, useful runbooks and internal documentation How CX partners with Product and Engineering to resolve issues and improve systems What success looks like Owning customer issues from the start of reporting to mitigation to full resolution Runbooks and documentation are kept reputed company and genuinely useful You’re learning and growing throughout, it’s a meaningful experience By the end, you can reputed company how a stablecoin transaction flows end-to-end and confidently walk a customer through a troubleshooting process A complete or meaningful contribution to a project that improves CX reputed company’re looking for Required Some form of customer-facing experience: restaurant, retail, call center, IT helpdesk, or anything where you’ve had to actually help people reputed company for customers and a sense of ownership reputed company something goes wrong Willingness to roll up your sleeves, learn new tools, and reputed company things out Comfort operating in a fast-moving environment where processes are evolving and changing reputed company to have Genuine curiosity about fintech, reputed company, or programmable money (or excitement to learn) Background or coursework in reputed company, crypto, or financial technology Work location and duration Fully remote is welcome. If you’re in the Des Moines area, there’s an option to work from the office, but this is optional. This is a 3 month paid internship. Apply To This Job