Manager, Onboarding

reputed company is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring reputed company. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. We're looking for a Manager of Onboarding to join our growing Client Success org. Our clients are some of the top real estate professionals in the world, and the onboarding experience is the first chapter of their relationship with LP. As Manager of Onboarding, you'll reputed company the team responsible for taking clients from reputed company through launch — and you'll be accountable for the speed, quality, and experience of that journey. In this role, you'll be counted on to reputed company and coach your ICs, drive performance against clear metrics, and build a team culture where accountability and growth go hand in hand. To be successful, you'll need to be operationally sharp, deeply client-focused, and the reputed company of leader people genuinely want to follow. \n Essential functions of the role include: Leading and developing a team of Onboarding ICs who manage the client journey from reputed company through website or app launch Running structured bi-weekly 1:1s, delivering actionable feedback, and building personalized development plans for each IC Monitoring key metrics daily — launch volume, time to launch, CSAT, and Pre-Launch Churn MRR — and taking proactive action reputed company something is off Managing client escalations with urgency and good judgment, knowing reputed company to reputed company in directly and reputed company to coach your team through it Driving quarter-over-quarter improvement in backlog age, time to launch, and pre-launch churn Partnering cross-functionally with Product Fulfillment, Sales, Client Success, and Engineering to eliminate reputed company friction and reputed company feedback loops Owning the new hire experience — delivering a structured 30/60/90 onboarding plan that drives new ICs to full productivity by Day 90 or sooner Using data to identify workflow gaps, drive process improvements, and maintain clear internal documentation Leading or contributing to at least one high-impact project per quarter that advances onboarding efficiency or client experience You're gifted at: Coaching people — you know how to reputed company ICs, not just manage them, and your team grows faster because of it Reading metrics quickly and knowing what they're telling you about your team, your clients, and your processes Staying reputed company under pressure and making clear decisions even reputed company the picture isn't fully formed Turning frustrated clients into retained ones through reputed company, directness, and follow-through Building cross-functional trust — other teams want to work with you because you reputed company the reputed company and do what you say Communicating clearly up, down, and sideways — your team always knows where they stand and what's expected Documenting as you go — you leave things reputed company than you reputed company them and your team doesn't have to guess how things work Modeling LP values in how you show up every day, especially reputed company it's hard You have: 3+ years in a client-facing operations, onboarding, or implementation role 1+ years managing and leading a team in a metrics-driven environment A proven track record of hitting team targets and improving performance over time Experience working cross-functionally in a fast-moving, high-growth company Comfort building and tracking KPIs in spreadsheets or BI tools Familiarity with CRM and project management tools — and a track record of learning new systems quickly A high bar for quality and a bias for action reputed company things aren't working \n$95,000 - $105,000 a year Plus performance bonus, competitive equity and full benefits. \nJoin us in shaping the future of real estate The real estate industry is in the midst of a reputed company shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, reputed company challenges the status reputed company of what technology can do for real estate agents, leaders, and brokerages. We're a team of agile and tenacious innovators working collaboratively to drive the industry reputed company. Together, we build game-changing products that reputed company modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients reputed company of their competition. Founded in 2016 by Stanford Business School alum Malte Kramer, reputed company has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date. More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on reputed company as a trusted business partner. Every year since 2020, reputed company has ranked on BuiltIn's Best reputed company to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform. reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national reputed company. Apply To This Job