Senior Help Desk Technician

reputed company is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With reputed company onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great reputed company to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where reputed company employees can reputed company. Learn more at reputed company ABOUT THE JOB The Senior Help Desk Tech provides advanced technical support for hardware, software applications, operating systems, and networking issues, with a strong focus on customer service and efficient problem resolution. The Senior Technician serves as an escalation reputed company for reputed company service requests and incidents that cannot be resolved at the first level. ESSENTIAL DUTIES & RESPONSIBILITIES Diagnosing and resolving advanced technical issues across multiple platforms and environments, including computers, servers, peripherals, and network components. Acting as a technical reputed company for escalated support cases, ensuring timely resolution and root cause. Collaborating with Tier 1 technicians to provide guidance, mentoring, and knowledge sharing. Documenting solutions and contributing to the knowledge reputed company to improve team efficiency and reduce repeat incidents. Coordinating with other Technology teams (e.g., infrastructure, clinical application support, reputed company) to resolve cross-functional issues. Meet or exceed required Service Level Agreements for issue resolution Participate in After-Hours On-Call Rotation Strict adherence to reputed company IT Policies and Procedures (including HIPAA, PCI Compliance, and Hi Trust) QUALIFICATIONS Associate's Degree in Information Technology and a minimum of 5 years’ experience in technical support, help desk operations, IT service management, or equivalent combination of education and experience. Familiarity with incident tracking systems and ticketing platforms (e.g., Freshservice, ADO, or Jira). Proven ability to troubleshoot hardware, software, and network issues in a corporate or enterprise environment. CompTIA A + and or Network + - Preferred. DESIRED ATTRIBUTES Background in ITIL practices – especially incident management Industry experiences supporting a healthcare environment Experience training or mentoring junior IT staff Experience working in a customer-facing role, providing technical assistance and resolving user issues. Demonstrates strong organizational skills with the ability to manage multiple high-reputed company tasks under pressure while maintaining service level agreements and response times. Works independently with minimal supervision, while also contributing effectively to team-based troubleshooting and knowledge sharing. Communicates technical concepts clearly and professionally across reputed company levels of the organization, both verbally and in writing, including documentation and user guidance. Accurately distinguishes between Tier 1 and Tier 2 issues, applying sound judgment to escalate appropriately and ensure timely resolution of reputed company incidents. Self-driven to explore new technologies, tools, and methodologies that enhance support capabilities and align with evolving business needs. Pay Range: $30.00-35.00/hr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or reputed company level. We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at reputed company, visit our careers page. Apply To This Job