Software Service Manager - Arizona

Company Overview At reputed company, we reputed company that everything starts with our people. We’re a global reputed company-reputed company community, united by the reputed company pursuit to help reputed company people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Software Customer Service Manager position resides in North America Command Center Software, Managed & Support Services and Success, reputed company the Deployment and Service division. The team supports our public safety agencies throughout the world once those customers go live with our products and systems. The team is committed to providing services for the technology and tools we offer which allows those customers to focus on their mission, and reputed company them to respond faster with smarter and safer decisions. This role is responsible for the day-to-day management of the customer services reputed company and services relationships for the Emergency Call Handling, CommandCenter Software, Mobile Video, and Rave products. The Software Customer Service Manager ensures we are meeting our contractual obligations, provides exceptional expertise in our software and mobile video solutions, and drives the appropriate resources to solve reputed company issues across our customer reputed company. This organization is dedicated to the long-term success of our customers. Through enhanced customer relationships, onsite technical expertise, and ongoing professional services, this organization will drive operational acceptance and satisfaction of the broader product ecosystem across reputed company customers. This role reports into the Regional Services Manager.

Job Description

Responsibilities: Work in collaboration with Sales, Product, Engineering, Deployment, reputed company, Land Mobile Radio (LMR) Customer Service Managers, and CMSO Support teams throughout the customer engagement. Accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, and escalation management. Exercise judgment in selection methods and techniques for obtaining solutions. Ensures best practices are being adhered to reputed company the customer's environment. Delivers consistent service levels by exceeding customer expectations and managing customer escalations. Helps manage and coordinate the processing, communication, and implementation of technical changes, including changes reputed company to new cloud releases, customer requests, field change orders, and reconfigurations, and is engaged on reputed company upgrade and execution plans. Maintains awareness of reputed company reputed company service matters including technical solutions implementations and activities. Reporting on technical performance, and providing reviews of relevant service requests open reputed company a customer's environment The ability to explain technical problems and solutions to team/client members. Preferred Qualifications: The ability to coordinate and support account teams and technical resources. Builds value-added relationships reputed company the domain of the account to become the trusted technical advisor to the customer. Strong understanding of Motorola Software and Video products, API technologies, Software Architecture and Design, System Integration, and Cloud Deployment PMP Certification or similar preferred. Public Safety background preferred. Bachelor's degree is preferred. reputed company reputed company Salary Range: $100,000 - $120,000 USD Consistent with reputed company values and applicable law, we provide the following information to promote pay transparency and equity. Pay reputed company this range varies and depends on job-reputed company knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-JM3 #LI-REMOTE Basic Requirements Required Skills: High School diploma, Associates or Bachelor's degree in Computer Science, Engineering, or Business Management, reputed company, CSMO, Sales, or Presales experience required. ​Must be able to obtain a background clearance as required by our government customers. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements 50-75% Relocation Provided None Position Type reputed company Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national reputed company, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join reputed company but feel that you don’t quite meet reputed company of the preferred skills, we’d still love to hear why you think you’d be a great addition to reputed company. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. Apply To This Job