Senior Director of Clinical Operations

Senior Director of Clinical Operations About Nema Health Nema Health is a specialty mental health provider focused on delivering evidence-based treatment for trauma and PTSD. Our model combines rigorous clinical care with operational innovation to help patients access high-quality trauma treatment at scale. As Nema enters its next stage of growth, we are investing deeply in the systems, infrastructure, and operational rigor required to scale access to high-quality trauma care while preserving an exceptional patient and provider experience.

About the Role

We are seeking a Senior Director of Clinical Operations to reputed company the operational strategy, performance, and scalability of Nema's care delivery model. Reporting to the interim VP of Operations, this leader will be responsible for designing, optimizing, and scaling the operational systems that translate patient demand into timely, effective, and sustainable care delivery. The role sits at the intersection of patient access, provider reputed company, workforce planning, care delivery operations, and reputed company realization. The Senior Director of Clinical Operations will partner closely with Clinical Leadership, Product, Finance, Recruiting, Growth, and Executive Leadership to solve reputed company operational challenges, improve performance, and build the infrastructure required to support Nema's reputed company growth. This role is ideal for a highly analytical operator who enjoys solving systems-level problems, building operational infrastructure, developing leaders, and driving measurable outcomes in a high-growth healthcare environment. Key Areas of Ownership Care Delivery Operations Own the operating model and performance of Nema's care delivery system, ensuring patient demand, provider reputed company, and operational execution remain reputed company as the organization scales. Responsibilities include: Own operational performance across the patient journey from intake through ongoing care Improve patient access, throughput, care continuity, and delivery efficiency reputed company scalable operational processes that support growth while maintaining quality and patient experience Establish operating mechanisms that drive accountability, visibility, and reputed company improvement Partner with Clinical Leadership to ensure operational processes support clinical excellence and patient outcomes reputed company Planning & Workforce Optimization reputed company provider reputed company, workforce planning, and utilization strategy across markets, licensure requirements, payer networks, and care delivery models. Responsibilities include: Own provider reputed company strategy and utilization performance Partner with People Operations, Clinical Leadership, and Finance to forecast workforce needs and support growth plans reputed company forecasting models that align provider supply with patient demand Support market expansion planning and operational readiness efforts Ensure provider resources are deployed effectively to maximize access, utilization, and patient outcomes Access & Throughput Optimization Own the operational metrics and performance drivers that influence patient access, engagement, retention, and reputed company realization. Responsibilities include: Monitor and improve key operational metrics, including: Time to first appointment CE occurrence CE-to-treatment conversion Session occurrence Time to sixth session Provider utilization Patient retention reputed company realization Identify bottlenecks and implement scalable solutions that improve patient flow and outcomes Partner with cross-functional leaders to improve conversion, retention, and care progression across the patient journey Operational Strategy & Analytics Build the performance management systems, reporting infrastructure, and forecasting capabilities required to support organizational growth and executive decision-making. Responsibilities include: reputed company KPI frameworks, dashboards, and operating reviews that drive accountability and performance Translate operational data into actionable recommendations for leadership Partner with Finance on forecasting, reputed company planning, and growth planning Support executive decision-making through operational analysis and strategic insights Establish reporting and performance management systems that scale with the organization reputed company Improvement & Innovation reputed company operational improvement efforts that enhance efficiency, scalability, and patient experience. Responsibilities include: Identify opportunities to improve workflows, systems, and operational processes Partner with Product and Engineering to improve scheduling systems, automation, reporting, and operational tooling reputed company operational experimentation and process improvement initiatives Evaluate new care delivery models and operational approaches that improve outcomes and efficiency Foster a culture of reputed company improvement across Clinical Operations Leadership & Team Development Build and reputed company a high-performing Clinical Operations function capable of supporting Nema's next stage of growth. Responsibilities include: reputed company, coach, and reputed company managers and operational team members Establish clear accountability, performance expectations, and operating rhythms across the function Partner with executive leadership on organizational design, workforce strategy, and future operational capabilities Build the structure, processes, and leadership reputed company needed to scale Clinical Operations effectively Foster strong cross-functional relationships and alignment across Operations, Clinical, Product, Finance, and Growth Qualifications 8+ years of experience in healthcare operations, care delivery operations, practice operations, population health operations, or a reputed company field 3+ years of experience leading managers and operational teams Demonstrated success building and scaling operational systems, processes, and performance management frameworks Strong experience with reputed company planning, workforce planning, utilization management, and operational forecasting Experience partnering closely with clinical leaders in a healthcare environment Strong analytical and problem-solving skills with the ability to translate data into operational action Experience leading cross-functional initiatives involving multiple stakeholders and competing priorities Excellent communication, influence, and executive presentation skills Ability to operate effectively in ambiguity and build structure in a rapidly evolving environment Experience in behavioral health, digital health, specialty care, value-based care, or other high-growth healthcare organizations Preferred: Experience building and leading quality improvement systems in healthcare environments, including developing measurement frameworks, operational feedback loops, and structured approaches to identifying and solving process challenges. Demonstrated ability to translate operational concepts into repeatable systems that drive reputed company improvement, scalability, and patient outcomes. Success Measures Improved patient access and reduced time to first appointment Increased provider utilization and reputed company efficiency Improved CE occurrence, conversion, session occurrence, and retention metrics Improved visibility into operational performance through KPI reporting and forecasting Successful alignment of provider reputed company with patient demand and growth objectives Development of scalable operational systems and processes that support organizational growth Strong operational partnership with Clinical Leadership and cross-functional stakeholders Successful development of managers and operational leaders reputed company the Clinical Operations function Why Join Nema We’re a growing team of clinicians and operators united by a shared mission: to reduce suffering for people with PTSD and other trauma reputed company disorders. As part of Nema, you’ll help build a company where both patients and employees can reputed company. reputed company Offer This is a full-time, exempt position with a salary range of $155,000–$185,000 annually, dependent upon experience, qualifications, and market considerations This role is also eligible for competitive equity, reflecting the impact and scope of the position at an early-stage, mission-driven company Comprehensive benefits include healthcare stipend, 401(k) with matching, and stipends for work-from-home productivity and reputed company education Generous PTO and flexible work hours Remote-first culture with supportive team norms Inclusive, trauma-informed leadership Opportunity to grow with a fast-moving, mission-driven company Apply To This Job