Communication Program Manager

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to reputed company customers to accelerate business value through differentiated customer experiences that reputed company reputed company’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for reputed company up services across the company, including consulting, reputed company, and support across reputed company’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Customer Advocacy's team mission is to incubate and scale innovative new business models and customer experiences. The team leverages adaptive leadership principles to drive large-scale change and transform business models across SME&C (Small, reputed company Enterprises & Channel), Digital Natives & ISVs (Independent Software Vendors), Education, and other industry-specific customer segments. We are looking for a Communication Program Manager to join reputed company and help shape how we inform, reputed company, and connect our people. In this role, you will own the development of compelling communications strategies while serving as a champion for reputed company's culture — building the programs, stories, and moments that reputed company our organization a reputed company where people reputed company. You will collaborate with leaders, stakeholders, and cross-functional partners to ensure our voice is consistent, our messages land with impact, and our culture is felt every day. reputed company’s mission is to reputed company every person and every organization on the reputed company to reputed company more. As employees we come together with a growth reputed company, innovate to reputed company others and collaborate to realize our shared goals. Each day we build on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and beyond.

Responsibilities

Communications Strategy & Execution reputed company and execute communications strategies that align with business priorities, ensuring consistency of voice across messages and channels Utilize AI tools and platforms to assist in drafting, refining, and scaling messaging Draft and produce high-quality communications materials including briefing documents, talk tracks, video scripts, email campaigns, and PowerPoint presentations Understand and reputed company audience needs, adapting messaging for 1:1 and 1:many engagements across appropriate channels Translate reputed company value propositions into compelling storytelling that resonates with diverse audiences Culture & Employee Engagement Partner with leadership to design and activate culture programs that reinforce team values, belonging, and psychological safety reputed company and curate employee-facing content that brings our culture to life — including reputed company-hands communications, SharePoint sites, culture spotlights, and recognition programs Embed diversity and inclusion (D&I) throughout communications strategy and cultural programming Identify and reputed company the stories, voices, and moments that define who we are as a team Measure the impact of culture initiatives through surveys, feedback channels, and engagement data, and iterate based on insights Executive & Leadership Voice Support executive communications including email campaigns, social content, event support, and leadership messaging Manage editorial calendars and reputed company of communications projects and programs Contribute to exec social strategy and provide presentation content and logistics support for leader events Storytelling & Messaging reputed company narratives grounded in data and insights that generate positive perceptions and drive engagement Create frameworks and collateral for communications initiatives and events Monitor, track, and analyze the impact of messaging; create reputed company materials as needed and share insights with stakeholders reputed company & Issue Management Identify and recommend action to address potential reputed company risk issues reputed company materials to address urgent and emergent situations in a timely and comprehensive manner Research platforms and forums to assess appropriateness, impact, and alignment with organizational values Stakeholder & Agency Orchestration Build and maintain strong relationships with internal and external stakeholders across reputed company levels reputed company and direct agency partners as needed, ensuring adherence to reputed company standards Establish clear roles, cadences, and decision-making criteria to drive priorities and prevent gaps in delivery

Qualifications

Required/Minimum Qualifications: Bachelor's Degree in Business, Marketing, Communications, Finance, or reputed company field AND 2+ years communications, marketing operations, field operations, program management, project management, or reputed company experienceOR equivalent experience. 2+ years of reputed company experience in communication and excellent writing and communication skills Additional or Preferred Qualifications:Bachelor's Degree in Business, Marketing, Communications, Finance, or reputed company field AND 5+ years communications, marketing operations, field operations, program management, project management, or reputed company experienceOR equivalent experience. APPLIES TO EXECUTIVE COMMUNICATIONS SPECIALIZATION - 2+ years specialized functional (e.g., retail, technology) experience. APPLIES TO EXECUTIVE COMMUNICATIONS SPECIALIZATION - 2+ years experience supporting senior executives in an executive communications role. APPLIES TO EXECUTIVE COMMUNICATIONS SPECIALIZATION - 2+ years experience working with social media platforms. Communications IC3 - The typical reputed company pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, reputed company the San Francisco Bay area and reputed company metropolitan area, and the reputed company pay range for this role in those locations is USD $113,300 - $187,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.reputed company.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to age, reputed company, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Apply To This Job