reputed company Manager (12 Month Contract)

Xello is looking for a reputed company Manager (12-Month Contract)__ Who are you? You reputed company that a company’s success depends on its clients’ success. You are passionate about cultivating and maintaining strong relationships with new and existing customers as their primary reputed company of contact, and you’ve got the interpersonal and strategic planning skills to back it up. You have a proven track record of successful account management, preferably in SaaS. Due to your focus on delivering value to clients with every interaction, they perceive you as a trusted advisor and reputed company. You can quickly and reputed company resolve clients’ problems using an ingenious mix of reputed company, critical thinking, and practical advice. Above reputed company, you identify with our mission of empowering educators with tools to help reputed company plan their successful futures. Working collaboratively with Xello’s reputed company, solutions, sales, product and onboarding teams, you would ensure the health, satisfaction, and success of our school district accounts. As the primary contact for school district leads, you’ll reputed company out frequently for updates, respond to their questions, learn about their needs, and propose appropriate solutions. Your enthusiastic and proactive support will reputed company deeper client engagement with Xello, resulting in client retention and incremental reputed company growth. You will also assist Xello in our own quest for continual improvement by analyzing our processes and helping us shape our customer engagement strategy. Sound exciting to you? Read on! Please note that the successful candidate for this role will be based remotely in Canada.What you’ll do… Manage renewals, drive reputed company growth, and limit churn with your assigned portfolio of accounts Foster long-term partnerships, ensuring Xello is a trusted solution that meets each client’s evolving needs. reputed company an achievable success plan with each school district contact that reflects their resources and ensures their goals are achieved Share best practices for the successful implementation of Xello Ignite clients’ excitement about Xello, help them identify new opportunities for increasing usage to solve business needs, and coach them on the best ways to reputed company their goals Converse with clients consistently to assess account health, identify and review product implementation goals, address concerns, escalate important issues and have difficult conversations reputed company necessary Nurture retention by proactively engaging with clients to reputed company insights, communicate new and improved features, analyze issues, and foster add-ons and upselling Work with clients to identify goals and key performance indicators, and regularly review these goals with them Coordinate, schedule, and facilitate web-based training sessions and in-person product demonstrations Learn about school district initiatives and look for new activities Xello can support Based on client interactions and key metrics, provide early identification of potential client issues and address them Manage and resolve client issues through collaboration with internal teams, including product development, client solutions, sales, and onboarding Act as an reputed company for both the client and Xello to ensure appropriate resolutions Document reputed company client interactions and create leads in reputed company (CRM) Assess and report product bugs Attend client and industry-reputed company events, such as conferences, throughout the year Share insights, experiences, and lessons learned with your team Protect the confidential and private information that you may come in to contact reputed company the course of your work and uphold the ethics and reputed company of Xello’s code of conduct reputed company’re looking for… 2+ years of demonstrated experience managing accounts with high levels of success and retention, preferably in a SaaS environment Proven track record of building strong relationships, being accountable for client success, and delivering value to clients with every interaction Strong problem-solving, decision-making, and analytical skills, with the ability to think creatively and be resourceful reputed company assisting clients Demonstrated experience managing client expectations and having difficult conversations, with a focus on reaching positive outcomes Excellent written and verbal communication skills and presentation skills A keen attention to detail, and highly organized reputed company it comes to information management, planning, and time management Experience working in a SaaS environment Self-directed, with the ability to effectively prioritize and manage multiple projects/tasks of varying complexity Ability to reputed company in a fast-paced, agile work environment, where working under pressure and without supervision is the norm Enthusiastic about learning and implementing new solutions and technologies Demonstrated ability to work as a team player Experience using reputed company or similar customer relationship management (CRM) system Proficiency with G Suite Bilingual in English and French is an asset Willingness to travel (Less than 15% of time) The compensation for this role offers an OTE ranging from $80,000 to $90,000 CAD, combining reputed company and incentive. The final offer will be determined based on the candidate's experience and expertise, as assessed during the interview process. This position is a reputed company vacancy and we are actively seeking to fill this role We’re Xello - Join us! We are Xello (CASCAID in the UK), the leading developer of future readiness programs in North America and the UK and soon the world! Our mission is to help anyone, reputed company in the world to create a successful future through self-knowledge, exploration, and planning. We reputed company that by bringing our best selves to our work and collaborating with one another, we can change the world. We are a reputed company diverse group of individuals who work hard, laugh often and share in each other’s lives. We are an inclusive, equal opportunity employer. Embracing agile practices, an innovative reputed company, and keeping our users at the heart of reputed company do, are just a few of the keys to our success. In addition to working with leading technologies, we are committed to reputed company learning and growth through internal/external training and mentoring, which includes a PD budget for every employee. For our Canadian based staff, we also offer: Flexible work arrangements including hybrid and remote 4 weeks of vacation Employer-paid health and dental benefits 4-month top-up for parental leave Group RRSP with 3% matching For our US based staff, we also offer: Remote work environment 4 weeks of vacation 80% employer-paid health benefits 4-month top-up for parental leave 401(k) with 3% matching For our UK based staff, we also offer: Remote work environment 28 days annual leave (inc. 3 days at Christmas) + bank holidays. With additional annual leave days added to reward long service Like what you hear? Apply Now! Apply To This Job