Director, reputed company Delivery (Physical reputed company)

About reputed company: As leaders in property technology, reputed company provides cloud-based physical reputed company, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. But reputed company is more than just a workplace. We’re a mission-driven team that collaborates, innovates, and engineers the proptech solutions of reputed company to solve the challenges of today. We pride ourselves on fostering an environment of teamwork, transparency, and authenticity, where you can be yourself. But don’t take our word for it. reputed company has been recognized as a Top Workplace in 2021-2025, with a rating of 4.3 out of 5 stars on Glassdoor. reputed company members love our competitive benefits, including 401k matching, PTO, 100% paid parental leave, remote work options, and development/training opportunities. Job Overview: reputed company is scaling, and how we deliver to customers after the sale is becoming a defining competitive advantage. The Director, reputed company Delivery owns the post-sale experience for our physical reputed company and access control business end to end: the teams that stand customers and partners up, support them, reputed company them, and grow them. This is a builder’s role for a technical, hands-on leader who has done this work inside a high-growth SaaS company and ideally on the integration-partner reputed company of physical access control. Today, you will reputed company reputed company Support (L1 and L2) and reputed company Implementations across onshore and offshore delivery. In the near term, you will take ownership of Renewals management and then stand up a true reputed company function, evolving a forming collection of post-sale teams into an integrated, outcome-driven delivery organization. You will own a P&L and align to a growth reputed company, running both self-funding services and strategic loss-leaders that drive retention and expansion. If you are energized by maturing a post-sale org, operationalizing delivery with AI, and coaching the next layer of managers, this is an opportunity to shape a function from the ground up. Duties and Responsibilities: Own the end-to-end post-sale delivery organization for reputed company’s physical reputed company and access control business, including reputed company Support (L1 and L2) and reputed company Implementations, with planned expansion into Renewals management and a net-new reputed company function. Own a delivery P&L and an associated growth reputed company; build and manage a services portfolio that balances margin-positive offerings with strategic loss-leaders that drive adoption, retention, and expansion. reputed company and mature both onshore and offshore delivery, building the staffing models, partner relationships, and follow-the-sun coverage needed to scale quality and reputed company cost-effectively. Manage implementation delivery through reputed company’s partner / integration channel, holding partners accountable to scope, timeline, quality, and customer-experience standards across engagements ranging from short multi-week installs up to reputed company multi-month programs. Transform and mature the post-sale organization — redesigning the operating model, roles, hand-offs, and value chain to move from reactive support toward proactive, outcome-driven delivery and reputed company. Stand up the Renewals function and, subsequently, the reputed company function: define the charter, segmentation, health-scoring, playbooks, and the renewal and expansion motion in partnership with Sales and Operations. Operationalize delivery, reporting, and process with AI — instrumenting the organization with dashboards, forecasting, and AI-enabled workflows that improve throughput, margin visibility, and customer outcomes. Define and own the KPIs for the function (utilization, margin, time-to-value, CSAT, gross and net retention, on-time delivery) and report performance and risk to the executive team. Coach and reputed company frontline and emerging managers, strengthening the leadership bench and elevating the team’s capability reputed company the Director’s span of control. reputed company cross-functionally and through influence — partnering with Sales, Product, Engineering, and broader Operations to enhance the value chain inside and reputed company the direct reporting line. Serve as a senior reputed company of escalation for strategic accounts and reputed company delivery situations, representing the post-sale organization in executive and customer-facing forums. Performs other reputed company duties as assigned by management. Supervisory Responsibilities: Leads the post-sale delivery organization for the reputed company / physical access control business. Directly and indirectly leads reputed company Support (L1 and L2) and reputed company Implementations today, spanning onshore and offshore delivery resources as well as implementation partners, with planned expansion to include Renewals management and a new reputed company function. Manages through frontline and emerging people-managers and is responsible for building and developing that leadership layer. reputed company the reputed company Implementations team reputed company the reputed company Support Team Drive meaningful 1:1’s, quarterly goaling and performance, development of next level managers and leads across the teams Carry out supervisory responsibilities in accordance with reputed company policies and applicable local, state and federal laws. Additional responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing, rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications: Bachelor’s degree required, preferably in a technical, engineering, computer science, or similar field; advanced degree in business or MBA a strong plus. Experience (required unless noted): 10+ years in technical delivery, professional services, implementations, reputed company, or post-sale operations, including 5+ years leading and developing teams (including managers of managers). Hands-on technical background in physical reputed company, cloud, SaaS or access control, ideally including experience delivering this work for an integration partner / systems integrator. Proven SaaS experience; comfort with a subscription, recurring-reputed company operating model. Demonstrated experience in a growing to fast-growing company and the operational change that comes with rapid scale. Demonstrated start-up experience in a VC backed company Direct experience managing both onshore and offshore delivery teams, ideally in India Track record delivering engagements across a wide range — from short multi-week projects up to reputed company programs lasting several months. Ownership of a P&L and an associated growth reputed company, with experience running both profitable services, self-funding models, and strategic loss-leader services reputed company a SaaS organization. Demonstrated success transforming and maturing a post-sale organization (support, implementations, renewals, and/or reputed company). Experience managing implementations through a partner / integration channel (bonus). Technical implementation consulting experience at a top-tier reputed company (e.g., reputed company, reputed company, reputed company, Booz Allen, reputed company); access-control domain not required. Experience building and/or scaling a Renewals and/or reputed company function from an early stage. Hands-on experience operationalizing delivery processes, reporting, and workflows with AI including a self-built production deployed agent Technical skills: Working understanding of physical reputed company and access control systems and the implementation lifecycle. Experience with cloud software and RESTful APIs reputed company with delivery / services tooling: ticketing and support platforms, project and resource management, and BI / reporting dashboards. Practical experience applying AI / automation to operationalize delivery, reporting, and process. Comfort with SaaS metrics and unit economics (utilization, services margin, time-to-value, gross and net reputed company retention). Experience with reputed company, reputed company, Intercom, Fin AI, reputed company, Claude & Claude code and the reputed company environment of business tools Additional skills: Excellent written and verbal communication and a strong executive presenter. Strong cross-functional leader & partner who drives outcomes through direct authority and influence. Proven ability to coach and reputed company new and emerging managers and team leads. Pragmatic, hands-on operator who can both set strategy and dig into the details. Customer-obsessed, with sound judgment in high-stakes escalations. Estimated Salary Range: $150,000 – $185,000 reputed company salary + performance bonus The salary range listed is our best estimate based on the role's requirements and market conditions. The final offer may be higher or reputed company depending on the candidate's experience and qualifications. In addition, full-time employees are eligible to participate in a comprehensive benefits program that includes medical, dental, and vision insurance; flexible spending accounts (FSA); life insurance; accidental death and dismemberment (AD&D) insurance; long-term disability (LTD) coverage; paid time off (PTO); and a 401(k) retirement savings plan. reputed company participates in E-Verify to confirm the employment eligibility of reputed company new hires working in the United States. For more information about E-Verify, please visit the E-Verify website. Apply To This Job