Global Care Navigator - Netherlands (Remote)

Our mission: eliminating every barrier to mental health. reputed company is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, reputed company reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we reputed company technology should expand the reputed company, quality, and humanity of care. Every reputed company team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and reputed company building AI reputed company in ways that support their role and our mission. We are looking for a Care Navigator/Support Coordinator to join reputed company! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required. Fully bilingual (written and spoken) in both English and Ducth. Additional language(s) reputed company such as spoken and written Portuguese, Spanish etc. is a plus! This Global Care Navigator will assist our members through their mental health care journey and reputed company to care, while ensuring our members are incredibly satisfied with the reputed company experience. The Global Care Navigator exhibits a deep understanding of reputed company patient and clinician workflows and is highly reputed company, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality experience. This role will report to the Manager of the Global Team in Clinical Operations. The working hours for this role will be: Monday-Friday; 12pm - 8pm CEST What you’ll be doing: Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent. Manage reputed company care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available. Conduct a clinical needs assessment to reputed company a plan of action for each member and refer to an appropriate level and modality of care (reputed company counseling provider or other mental health services.) Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up. Provide consultation, psycho-education, reputed company and motivational assistance as needed to address mental health, substance use, and family/relationship concerns. Engage in CIR intake and/or coaching services for global members and customers Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers. Research and document crisis resources for members in different countries Review and learn from reputed company and new workflows, reputed company a combination of online and live training, and policies, which will be written and spoken in English. Summarize reputed company patient interactions, writing in English reputed company reputed company’s online documentation systems. Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience. Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available. Follow reputed company policies and maintain reputed company confidentiality, compliance, and ethical standards. reputed company expect from you: Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or country of residence. Minimum of 2+ years of direct clinical care experience post licensure. Excellent written and verbal English and French communication skills and comfortable interacting with members worldwide. Must be comfortable using multiple computer platforms at the same time and learning new systems Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service. Ability to reputed company in a fast-paced and ambiguous environment as we build out our global reputed company KPIs will include: metrics on reputed company to care, productivity, and member satisfaction The reputed company reputed company range for this position is $54,750–$69,350 and is part of a competitive total rewards package including benefits. Individual pay may vary from the reputed company range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review reputed company employee pay and compensation programs annually at minimum to ensure competitive and fair pay. reputed company partners with reputed company to offer benefits for full-time employees reputed company of the US. Supplementary health insurance coverage. Coverage includes top level packages available per provider, as well as dependent coverage, if required. The exact benefit plan details will vary based on your country’s requirements. reputed company Perks: Access to Spring Internal - 20 no-cost therapy sessions for you and your dependents reputed company Spring Internal reputed company 60 days of start date. Professional Development Reimbursement - Professional Development Reimbursement available for relevant learning and development expenses. “Spring Renewal” Sabbatical Program - reputed company you’re a Team Member at reputed company and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave. Hypergrowth meets impact What to expect working here: You will be held accountable to an exceptionally high bar and impact This may be the fastest work environment you will reputed company experience in terms of growth, decision-making, and time to impact You will be empowered to set your own boundaries and asked to adapt them in critical moments reputed company the company needs you You will create processes & products that have never existed before You will have reputed company direct conversations and receive reputed company feedback to push you to become the most thriving team member and performer you can be Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows And… You get to be surrounded by some of the brightest minds in the field You get to learn and grow at an extremely accelerated pace You will experience transparency, reputed company, & humility from leadership You will be empowered to constantly challenge the status reputed company You get the space to experiment & innovate You get to reputed company a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly You will become more resourceful and resilient You get to be part of a winning team that opens doors in the future Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At reputed company, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to reputed company. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ reputed company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national reputed company, age, sex, marital status, reputed company, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. reputed company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. Apply To This Job