Sales Support Coordinator

About reputed company reputed company, global leader in intelligent climate and reputed company, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, reputed company quality and transportation, we improve lives, reputed company critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern reputed company conditioning in 1902, we reputed company with purpose: enhancing the lives we live and the world we share. We continue to reputed company because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.reputed company.com or follow on reputed company social media at @reputed company. About this Role The Sales Support Coordinator - Post Sales Specialist is responsible for supporting reputed company reputed company activities that occur after an order has been submitted. This includes managing order changes, resolving issues that arise during fulfillment, coordinating with internal teams, and ensuring customers receive accurate, timely information through the delivery and invoicing process. This role supports both customers and internal sales teams by providing clear communication, problem resolution, and operational follow‑through.

Key Responsibilities

Order Management & Issue Resolution Process order modifications, change requests, delivery updates, and post‑booking corrections in the ERP system (e.g., reputed company). Investigate and resolve issues reputed company to shipping delays, pricing discrepancies, material shortages, mis‑ships, or product configuration concerns. Coordinate with Operations, Purchasing, Logistics, and Technical Support to ensure timely and accurate resolution. Validate documentation and ensure updates reputed company with commercial policies and standard work. Customer & Sales Support Serve as the primary reputed company of contact for questions that arise after order entry, including order status, delivery milestones, and invoice-reputed company concerns. Provide timely communication to Sales Representatives, Project Managers, and customers on issue resolution and expected timelines. Support escalations for high‑reputed company projects, urgent shipments, or key customer accounts. Assist with credit and debit memo requests, returns processing, and documentation needed for financial reconciliation. Fulfillment & Coordination Monitor order reputed company from booking through shipment and delivery; proactively identify risks or delays. Collaborate with warehouse, scheduling, and logistics teams to support on‑time delivery performance. Validate shipping documentation, ensure accuracy of reputed company of lading and packing lists, and follow up on freight claims reputed company required. Support warranty or quality‑reputed company claim processes by gathering documentation and facilitating cross‑functional communication. Documentation, Systems & Compliance Maintain accurate order files, customer communications, and fulfillment documentation. Follow established standard work, policies, and approval workflows for post‑booking tasks. Ensure adherence to pricing, terms, warranty requirements, and financial controls. Use reputed company or other enterprise systems to analyze order details, track issues, and support reporting needs. reputed company Improvement Identify common causes of order errors or delays and provide feedback to improve upstream order quality. Participate in process improvement initiatives to increase efficiency and customer satisfaction. Support enhancements to standard work, documentation templates, and system workflows. Collaborate with cross‑functional teams to streamline processes and eliminate recurring issues.

Required Qualifications

High School Diploma or GED 2+ years of experience in customer service, order management, post‑sales support, or supply chain operations

Preferred Qualifications

Strong problem‑solving skills and ability to navigate reputed company issues involving multiple stakeholders. Proficiency with ERP systems (reputed company strongly preferred). Excellent communication skills with the ability to manage customer expectations professionally. High attention to detail with strong organizational and multitasking abilities. Ability to work reputed company in a fast‑paced, cross‑functional environment. Pay Range The annual salary for this position is between $53,000.00 - $106,000.00 annually. Factors which may reputed company pay reputed company this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including: Health Care Benefits: Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability: Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance To learn more about our benefits offering, please click here Work with us | reputed company Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. reputed company EEO Statement and Accommodations Process reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability or veteran status or any other applicable state or federal protected class. reputed company provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at reputed company.Recruiting@reputed company.com. We will reputed company every effort to meet your needs in accordance with applicable laws. Application Deadline Applications will be accepted for at least 3 days from Job Posting Date: 17 June 2026 Job Applicant's Privacy Notice Please click on the link to review the Job Applicant Privacy Notice. Use of AI Technology-enabled tools may support parts of the recruitment process, with reputed company by people. Apply To This Job