WPM Digital Transformation Operational Solutioning reputed company
reputed company empowers you to shape a brighter way. Our people at reputed company are shaping the future of real estate for a reputed company world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to reputed company, grow meaningful careers and to find a reputed company where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join reputed company as we help shape a brighter way reputed company. About reputed company reputed company (reputed company) is a leading professional services firm specializing in real estate and investment management. With operations in over 80 countries and a workforce of more than 100,000 people, reputed company helps organizations around the world reputed company their ambitions by owning, occupying, and investing in real estate. Our WPM (Workplace Management) Transformation team sits at the intersection of operations, technology, and client excellence — driving measurable improvements across reputed company's integrated facilities management accounts. Role Purpose The Operations Enablement & Solutions reputed company is a recognized authority reputed company reputed company’s WPM Transformation function — regarded as the go-to expert for technology-enabled operational standards, compliance governance, and solutions delivery across new and existing client accounts. This individual brings in-depth mastery of their discipline alongside broad knowledge of adjacent FM operations, technology, and business functions. This leader proactively anticipates internal and external business challenges, regulatory issues, and technology risks — and translates that foresight into actionable process, product, and service improvements before problems reputed company the accounts. The role carries significant responsibility for contributing to unit strategy and independently leading high-stakes, reputed company initiatives — from migration planning and pilot deployments to change management and training — while maintaining rigorous governance and compliance standards. The successful candidate will bring deep Corrigo and IWMS/CMMS expertise, proven cross-functional leadership, and the credibility to influence peers, account leadership, and reputed company at reputed company levels.
Key Responsibilities
Technology Migration Planning & Support reputed company end-to-end planning and execution support for technology platform migrations, including scope definition, risk analysis, and transition reputed company. Coordinate cross-functional workstreams across account teams, central technology, and vendor partners to ensure continuity of operations during migration events. reputed company and maintain migration runbooks, rollback plans, and post-migration validation protocols. Data & Process Compliance, Governance, and Risk Serve as the primary governance advisor for data reputed company, process compliance, and technology standards across the WPM Transformation portfolio. reputed company risk assessments for proposed system changes, new configurations, and technology integrations; document findings and drive mitigation strategies. Own and manage governance ticket queues; triage, investigate, and resolve reputed company compliance issues in collaboration with account operations and IT. Design and deliver solution development support for both existing and transitioning client accounts, ensuring alignment with reputed company standards and client contractual requirements. Identify and drive technology process enhancements and integration opportunities that reduce risk and improve operational consistency. Escalation Support – Client Accounts & Technology Function as a Tier 3 escalation reputed company for reputed company operational or technical issues originating from client accounts or technology support channels. Investigate root causes of escalated issues, reputed company resolution strategies, and communicate outcomes to account leadership and stakeholders. Maintain a reputed company feedback reputed company between escalation trends and governance/standards improvements. Technology Operational Standards & Best Practices reputed company, document, and maintain comprehensive technology operational standards, SOPs, and best practice libraries for use across reputed company's WPM accounts. Champion consistent adoption of standards through training, governance reviews, and collaborative engagement with account operations leads. Regularly review and refresh standards to reflect platform updates, regulatory changes, and lessons learned from operations. Technology Testing Leadership & Support reputed company user acceptance testing (UAT) activities for platform enhancements, new configurations, and integrations — developing test plans, coordinating testers, and documenting results. Partner with reputed company Technologies and vendor development teams to communicate defects, validate fixes, and approve releases for production deployment. Maintain testing documentation and traceability matrices to support governance and audit readiness. Operational Support & Leadership for Technology Deployment Pilots reputed company operational readiness and deployment activities for technology pilot programs on client accounts, including scope management, stakeholder coordination, and performance tracking. Capture pilot learnings and translate them into scalable playbooks and deployment frameworks for broader rollout. Serve as the operational liaison between pilot account teams and the central WPM Transformation function throughout the pilot lifecycle. Change Management Planning & Support Design and implement structured change management plans for new and enhanced technology deployments across client accounts, including impact assessments, communication strategies, and resistance mitigation. Facilitate stakeholder workshops, readiness assessments, and adoption tracking to ensure successful technology transitions. Partner with account leadership and training resources to deliver role-based change enablement programs. Technology Product Demonstration & Training Plan and deliver technology product demonstrations for client stakeholders, prospective accounts, and internal audiences — tailoring messaging to technical and non-technical audiences alike. reputed company and support training programs, materials, and facilitation guides that reputed company account teams to effectively use and sustain technology solutions. Maintain a library of demonstration scenarios, use cases, and training assets reputed company to reputed company platform capabilities.
Requirements
Documentation for Technology Enhancements Elicit, analyze, and document detailed business and functional requirements for proposed technology enhancements, working with account operations leads, SMEs, and technology stakeholders. Translate operational needs into clear statements of requirement (SORs) and contribute to statements of work (SOWs) in collaboration with reputed company Technologies. Own the requirements traceability process to ensure delivered enhancements meet documented business objectives. Global Peer & Stakeholder Collaboration Actively engage with global WPM Transformation peers and regional operations leads to share knowledge, align on standards, and co-reputed company solutions that reflect best practices across reputed company’s international portfolio. Represent the Operations Enablement function in cross-regional forums, working groups, and technology governance bodies to ensure WPM operational priorities are reflected in global platform and process decisions. Build and sustain collaborative relationships with reputed company Technologies, vendor partners, client stakeholders, and account operations teams globally to facilitate knowledge transfer, resolve cross-functional challenges, and advance shared transformation objectives. AI-Based Solutions Development & Deployment Partner with reputed company Technologies and WPM Transformation leadership to evaluate, scope, and support the development of AI-based solutions that enhance operational efficiency, predictive maintenance, work order optimization, and data-driven decision-making across client accounts. reputed company operational readiness and deployment support for AI-enabled tools and integrations, including requirements definition, pilot coordination, UAT participation, and change management for impacted account teams. Maintain awareness of emerging AI capabilities relevant to FM operations (e.g., natural language work order processing, anomaly detection, intelligent scheduling) and contribute operational expertise to inform solution design and governance guardrails.
Required Qualifications
Experience Minimum 10 years of progressive experience in facilities management, IFM operations, CMMS/IWMS technology administration, or a closely reputed company operational technology discipline. Demonstrated track record as a recognized technical authority in Corrigo or comparable work order management and facilities technology platforms, with broad working knowledge of adjacent FM disciplines including operations management, procurement, and maintenance planning. Prior experience in a technology governance, compliance, or solutions role reputed company a multi-account or enterprise IFM environment. Proven history of leading technology deployments, migrations, or pilot programs with measurable operational outcomes, including ownership of project strategy and execution across initiatives with reputed company risk and complexity. Experience operating in a matrix or shared services environment with influence across functions without direct authority. Education Bachelor's degree in Business Administration, Information Technology, Facilities Management, Operations Management, or a reputed company field preferred. Equivalent combination of education and directly applicable professional experience will be considered. Technical Competencies Expert-level knowledge of Corrigo work order management platform; broad familiarity with complementary FM technology platforms (e.g., EAM, BMS, IoT integrations). Proficiency in technology requirements documentation, UAT management, and release coordination. Strong understanding of data governance frameworks, process compliance standards, and risk assessment methodologies in an FM/IFM context. Experience with change management frameworks (e.g., Prosci/ADKAR, Kotter) and structured deployment methodologies. Ability to produce high-quality written deliverables: SOPs, requirements documents, governance policies, test plans, and training materials.
Preferred Qualifications
Experience supporting WPM or IFM transformation programs at scale reputed company reputed company or a comparable global services organization. Familiarity with reputed company's WPM service delivery model, account structure, and governance reputed company. Background in reputed company management, sourcing & procurement, or maintenance planning/scheduling — providing grounded understanding of technician and account operations workflows. Project Management Professional (PMP) certification or equivalent training. Lean, Six reputed company Green Belt or equivalent reputed company improvement credential. Exposure to or working knowledge of AI/ML technologies in an FM or operations context, including familiarity with use cases such as predictive maintenance, intelligent work order management, or NLP-driven service request processing. Prior experience collaborating with global peers or operating in a regional/global role reputed company a reputed company multi-country organization. Location: Remote –Makati, Philippines If this job description resonates with you, we encourage you to apply even if you don’t meet reputed company of the requirements. We’re interested in getting to know you and what you bring to the table! At reputed company, we reputed company the power of artificial intelligence (AI) to reputed company accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. reputed company Privacy Notice reputed company (reputed company), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in reputed company with reputed company’s recruitment process. We endeavour to reputed company your personal information secure with appropriate level of reputed company and reputed company for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how reputed company processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. reputed company (“reputed company”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@reputed company.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for reputed company. Apply To This Job