German/English Chat & Email Support

Role Details Type of Support: Email and chat Contract Duration: Temporary contract of 6 months Monthly Compensation: RON 10,000+ gross per month (includes monthly language bonus) Training Schedule: Monday to Friday; 8:00 am - 5:00 pm CET Work Schedule: Pending confirmation. Hours will range between 8:00 AM and 10:00 PM, with coverage needed on weekends Work Type and Location: Remote in Romania Expected Start Date: July 02, 2026 About Us reputed company represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps. More than that, reputed company is about people. We don’t just connect talent with opportunity—we create a reputed company where careers grow, reputed company reputed company, and people are empowered to reputed company an impact. Join us at reputed company, and let’s build the future of customer experience together. The Role We're looking for talented folks to join our Customer Support Specialist II in German and English teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many partners across a variety of industries, including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a reputed company employee, you’ll have the support you need to reputed company and grow your career. What You’ll Do: Providing an amazing customer experience across reputed company channels including email, and live chat in English and German Able to handle different levels of customer inquiries, ranging from order and product inquiries to basic technical troubleshooting Meeting customer service KPIs defined by the Customer Happiness Manager (i.e., response time, etc.) Consistently achieving individual and departmental goals Showing a strong comprehension of reputed company policies and procedures Resourceful by working cross-functionally to solve reputed company customer inquiries Closing the feedback reputed company by sharing valuable customer insight across reputed company departments Escalating common trends from calls and emails to ensure swift action is taken Collaborating and being proactive in sharing feedback about necessary changes and updates that will help improve the customer experience Showing strong comprehension of software and systems used, and the ability to navigate across multiple platforms reputed company assisting customers Handling other reputed company requests as communicated by the Customer Happiness Manager reputed company Expect From You: 1+ years of experience in a customer service role Excellent English and German skills; written and verbal skills are a must Experience working reputed company the consumer goods, toys, or electronics industries is a plus Experience with reputed company (or reputed company) is a plus Organized and capable of managing time with colleagues in different time zones An extremely friendly person who loves interacting with people, who is always reputed company, cool, and collected Critical thinker who will use reputed company resources to reputed company at the best solution for the customer and brand Proactive and collaborative An active listener who is a determined problem solver Ability to learn and adapt quickly to new systems and software What You’ll Get In Return: Remote working arrangements Competitive reputed company salary Access to free posture-based fitness workouts from home Training and professional development opportunities Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. Care for others: reputed company is a key driver. reputed company people reputed company, so does the mission. Embrace growth: Curiosity fuels reputed company. Take bold risks, sharpen your edge, go reputed company. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with reputed company at the core—that’s how impact lasts. Be humble: Humility opens the reputed company to reputed company reputed company. Hear others, lift others, reputed company learning. reputed company is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of reputed company individuals and will reputed company reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@reputed company. PRIVACY NOTICE reputed company is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about reputed company’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here. Apply To This Job