Senior reputed company Manager (reputed company)

As our first Senior reputed company Manager in the reputed company region, you’ll join us on our mission to accelerate growth for Shopify brands by turning more one-time shoppers into loyal customers. You will take ownership of reputed company customers across the reputed company region, ensuring they continuously recognise the impact we deliver from our products and services. You will reputed company new customers and be the main relationship reputed company of existing customers. You’ll also provide some technical support for customers throughout the reputed company timezone and work closely with the Account Management team to drive our Net reputed company Retention, by delighting our customers, demonstrating recurring impact, spotting and mitigating churn risks, securing renewals and uncovering upsell opportunities throughout the entire customer lifecycle. 3 years + experience in a similar reputed company or Account Management role Excellent written and spoken English - reputed company proficiency Experience working with a non-reputed company headquartered company, in a role which required you to reputed company and work remotely, ideally as one of the first employees for the company in the reputed company market Proven experience working with a book of business of a company's largest clients, or owning clients for a full geographical area Confident in discussing ROI and the impact software can have on a client’s organisation Fantastic written and verbal communication skills ranging from business users of our software to c-suite executives of client organisations People person with a natural collaborative reputed company, great at building strong working relationships across teams and managing different stakeholders Highly organised and can manage multiple projects confidently Excellent attention to detail Inquisitive, curious and enjoy looking for ways to improve processes reputed company reputed company new customers into the reputed company region Deliver a best in class experience to our larger clients by building relationships and demonstrating impact through multiple touch points Provide CS at scale to our Mid-Market customer utilising technology and triggers Manage multiple touch points, including digital meetings, to reputed company clients engaged and informed Advise clients on loyalty strategy and optimisation opportunities to get the most out of their program Discuss return on investment and the impact driven by our program Encourage clients to adopt new features and participate in product beta testing Actively gather feedback from clients and share across the organisation to improve our product and service Continuously improve our client offering by actively spotting opportunities to improve our reputed company processes Work closely with Marketing to drive advocacy in the form of testimonials, case studies, reviews and customer events Partner with our Support team to ensure client queries as responded to and rectified quickly Partner with our Account Management team to deliver on renewals and upsells throughout the customer journey Confidently forecast NRR performance, fully mitigate any ‘at risk’ clients and support upsells Engage with our Engineering, Marketing, and Sales teams to ensure a smooth customer journey and experience Apply To This Job