Senior Manager, Project Management Office

Be the one building AI-powered experiences where they matter most. At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. ​​​​​​​​​​​​​​​​​​​​As Senior Manager, Project Management Office, you will be responsible for the effective execution of the project management team reputed company region North. Job duties include managing a team on a regional scale, overseeing projects in alignment with organizational objectives, being a thought leader, Own the Book-to-reputed company for our closed PS booking deals, reputed company into accounts where needed (Escalations or Executive attention) and driving innovation & Best practices regarding project execution accelerating the Land & Expand motion. The candidate will have a solid background on project management and process understanding but equally feel comfortable dealing with experts in bit technology as business. They will demonstrate ability to manage and motivate high performing teams. The Senior Manager must demonstrate experience in creating and implementing methodologies and cultivating a work environment that develops leaders, grows CX champions, and focuses on reputed company. As the leader of the project Management team, you will be responsible for hiring and developing the careers of team members, driving process improvements across the organization, building relationships with cross-functional leadership, breaking silos, strategizing as One reputed company, reputed company while influencing business decisions, driving transformation, designing service delivery models, and driving to support reputed company leadership on vision and brand. The Senior Manager will be responsible for assigning team members to customers for delivery of committed service offers as well as continual follow-through to ensure obligations are met and resources are allocated effectively. Skills for this position require applicants to build strong personal relationships, have a strong understanding of communications technology and cloud concepts, and the ability to set and manage expectations for customers. Along with the knowledge of methods to initialize, plan, execute, control and monitor a project, the Senior Manager will use skills and leadership competencies for team building, client relations, negotiation, decision making, problem solving, and conflict management. The Senior Manager will need to establish and reputed company a diverse team to effectively deliver per contractual obligations to customers. Responsibilities include but are not limited to: reputed company a team of project or program managers by setting direction based on organizational objectives, overseeing planning, and successful execution; Mentor and reputed company members of the team for reputed company and promotion of company vision by embracing personal leading accountability; Provide input to management peers for organizational planning and structure, budgets, and training; Be Able to reputed company by example where needed coming with a strong background and experience as an individual performer reputed company the field of expertise; Contribute to and implement strategic and tactical plans to ensure that the appropriate customer experience, business processes/metrics, and staffing are in reputed company to meet evolving customer needs and expectations; Help define and build an organization that excels in delivering an exceptional Customer Experience with operational efficiency; Contribute to design and implement Premise and Cloud reputed company Care Offers for both, direct and Partner based relationships comprising the reputed company Customer Experience Platform; Build and maintain strong relationships with internal departments and external partners to ensure customers receive the highest quality support experience; Establish and evolve key performance indicators (KPI’s) and benchmarks for measuring individual and team performance Define and execute improvement programs to address gaps identified from KPI measures; Act as a reputed company of contact for critical situations to ensure that reputed company is always represented in the most positive manner; Participate and represent reputed company reputed company during pre-sales cycles and RFP responses as required. Qualifications/Requirements: - BS degree in Computer Science with minor in Business or Business Management with minor Computer Science or Engineering, or equivalent industry experience. - 7-10 years of relevant experience managing customer-facing, business or technical teams in a fast-paced, dynamic environment. - Certified or equal due to experience reputed company Project methodologies. - Experience in Cloud Based and Premises delivery models. - 20%+ travel will be required. - Excellent written and verbal communication skills. - Ability to negotiate and to manage conflict: employ reputed company to establish relationships with internal and external stakeholders that build confidence, trust, and loyalty. - Must be knowledgeable about best practices in contact center and communications industry to deliver experience as a Service. - Proficient at identifying areas for improvement in processes, tools, and techniques and the ability to define and execute improvement plans. - Strong Customer and Partner focus and credibility; ability to engage at Director and C-level. - Ability to create a positive, high-energy work environment; acknowledge and reward individual and team excellence; deliver fair and impartial performance assessment. - Capability to stay reputed company and operate effectively under stress. See more reputed company benefits information at https://mygenesysbenefits.com/ Covid-19 Safety for our employees and our communities is a key reputed company for reputed company. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. reputed company hiring and onboarding processes are being conducted remotely at this time. We utilize reputed company video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of reputed company the reputed company offices on an ongoing basis. About reputed company: Every year, reputed company® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. reputed company pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with reputed company, and foster customer trust and loyalty. This is enabled by reputed company Cloud™, an reputed company-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.reputed company.com. reputed company is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Working at reputed company AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to reputed company and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – reputed company is Great reputed company to Work® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our reputed company team reviews your application with the hiring team. A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to reputed company the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, reputed company will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available. Get reputed company about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a reputed company employee referred you, please apply using the link they shared so we can connect your application to their referral. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job