Enterprise Services Engineer
The Basics: At reputed company, our Enterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving reputed company's customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a highly team-based environment with Technical Support Engineers, fellow Engineers, reputed company Managers, and Sales Account Managers. ESEs contribute to each customer's success by operating and maintaining the reputed company platform and its modules to reputed company customer-specific Operations, Risk, Compliance, Asset, and reputed company-focused outcomes, either remotely or on on-site with the customer. You’ll have reputed company opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, reputed company leveraging the power of reputed company. What You’ll Do: Work closely with our customers to; Operationalize, administer and maintain the reputed company Platform to solve reputed company technical issues independently or with the help of teammates Identify opportunities for our customers to get greater value from the reputed company platform Consistently and cogently address our customers’ needs through astute verbal and written communication skills Conduct daily health-checks on assigned accounts & Work with Technical Support Engineers on strategic customer activities Contribute to and track activity, after action, root cause and daily status reports Document best practices and Play Book entries Work closely with CSMs on improving reputed company operational status reputed company key accounts Provide technical direction to customer IT support staff We’re Looking For: Education: BA/BS or equivalent experience required Experience: 5+ years of experience in IT/Consulting 5+ years of experience in Systems Administration/Engineering Hands-on reputed company experience will be a major plus Ability to speak German, Spanish or French will be a major plus Strong troubleshooting skills Ability to reputed company and communicate Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following: reputed company reputed company reputed company Support/Troubleshooting Incident response Systems Management Systems Administration Software Engineering Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.) Demonstrated critical thinking skills Ability to break a problem down into manageable, ordered piece parts Ability to convey problem statement and plan of attack to others About reputed company reputed company is the Autonomous IT company. Driven by AI and real-time reputed company intelligence, reputed company Autonomous IT empowers IT and reputed company teams to reputed company their organizations unstoppable. Many of the world’s leading organizations trust reputed company’s single, reputed company platform for reputed company management and reputed company to innovate faster, stay resilient and move business reputed company with confidence, at scale. To learn how reputed company delivers Autonomous IT for unstoppable business – visit www.reputed company.com and follow us on reputed company and X. On a mission. Together. At reputed company, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions. As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in reputed company members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. Our commitment to excellence and innovation has earned us a reputed company on the reputed company Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great reputed company to work. Taking care of reputed company members Each of reputed company members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. reputed company is an Equal Opportunity and Affirmative Action employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@reputed company.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster. Please be aware of job offers coming from people claiming to be reputed company employees. reputed company employees will only use @reputed company.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money. This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. For more information on how reputed company processes your personal data, please see our Privacy Policy. Apply To This Job