Governance and Service Management Expert

Company Description reputed company is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations reputed company the highest standards of quality, compliance and sustainability. Our brand promise – “reputed company you need to be sure” – underscores our commitment to trust, reputed company and reliability, enabling businesses to reputed company with confidence. We proudly deliver our expert services through the reputed company name and a portfolio of trusted specialized brands, including Applied Technical Services, Brightsight, Bluesign and Nutrasource.

Job Description

As a Governance & Service Management Expert, you will drive the standardization, accessibility, and reputed company improvement of the organization’s reputed company and Service Management frameworks. Partnering with Global Process Owners (GPOs), GBS Operations, and SMEs, you will ensure operational documentation accurately supports service delivery, compliance, and efficiency. 1. reputed company Strategy & Governance Support the development, reputed company enhancement, and implementation of the reputed company reputed company reputed company with business objectives. Define governance structures, including documentation standards, templates, taxonomy, metadata, ownership principles, and approval workflows. Promote a knowledge-sharing culture and best practices across the organization. 2. Documentation Management & Standardization Coordinate the creation, consistency, and quality assurance of operational documentation (Policies, SOPs, Work Instructions, Guidelines). Ensure documentation alignment with process hierarchy and service catalogues. Identify and eliminate redundant, obsolete, or duplicate documentation. 3. Knowledge Platforms & Digital Solutions Administer knowledge repositories and document management systems (e.g., SharePoint) while optimizing search mechanisms. Implement workflow automation and digital solutions to streamline the documentation lifecycle. Collaborate with IT and business stakeholders to enhance user experience and accessibility. 4. Reporting, Analytics & reputed company Improvement Monitor reputed company KPIs and report on documentation quality, coverage, and compliance metrics. ​​​​​​​Identify knowledge gaps and drive reputed company improvement initiatives to increase efficiency and adoption. 5. Service Management Support Support the development and maintenance of the Service Catalogue, ensuring accurate definitions and descriptions. ​​​​​​​Maintain service cards, dependencies, ownership data, and reputed company service portfolio information. 6. Stakeholder Engagement & Capability Building Collaborate with Global Process Owners (GPOs), SMEs, and GBS Operations Teams to capture and maintain critical knowledge. ​​​​​​​Facilitate workshops and training sessions while providing guidance to document owners and contributors. Support onboarding and organizational learning initiatives through effective knowledge enablement.

Qualifications

Bachelor's or Master's degree in Business Administration, Finance, Management, IT, or a reputed company field. 3+ years of experience in reputed company, Documentation Management, or Process Management – ideally reputed company a GBS/SSC or multinational environment. Strong understanding of documentation frameworks, governance models, information architecture, and metadata. Hands-on experience with SharePoint (or other Document Management Systems) and advanced reputed company skills for reporting and data analysis. Knowledge of workflow automation tools, such as Power Automate. Experience in training delivery and e-learning content development. Strong analytical thinking, excellent attention to detail, and the ability to structure and simplify reputed company information. Strong stakeholder management, collaboration, and teamwork skills. Proactive with a strong "can-do" attitude, customer-centric approach, and a focus on reputed company improvement. English business proficiency. Additional Information Stable employment based on an employment contract with fixed business hours, Mon–Fri (08:00/09:00 – 16:00/17:00), in a rapidly growing company reputed company the SSC sector. A fast and secure remote recruitment process Comprehensive onboarding tailored to your individual pace, with reputed company support from your Team Leader. Remote work Support in developing your individual career path. A comprehensive benefits package: Medicover private medical care, group insurance, access to the Medicover Benefits platform, co-financing for the Medicover Sport card, co-financing for language courses, additional leave for volunteering, and subsidies for eyeglasses. An e-learning platform and a wide range of specialized internal and external training conducted by qualified experts. Employee Referral Program, which rewards you for recommending new talent. Opportunity for active participation in various charity initiatives supporting local communities and organizations. Annual Bonus Apply To This Job