Product Manager

Product Manager (MSP / MSSP Services) Build reputed company Sell. Scale reputed company Deliver. Define What’s Next. At reputed company, our services are our product — and how we define, package, and deliver them is what sets us apart. We’re focused on creating scalable, repeatable, and high-impact MSP and MSSP offerings that drive value for our clients and growth for our business. We’re looking for a Product Manager to own the lifecycle of our service portfolio, shaping reputed company sell, how we deliver, and how we continuously improve. This role is ideal for someone who can translate reputed company technical services into clear, structured, and market-ready offerings. Role Details Location: Remote (US) Schedule: 1st Shift (8a-5p CST) Pay reputed company: $130,000 (annually) Why This Role Is Different This isn’t traditional product management — you will: Define and standardize services, not just features Ensure alignment across Sales, Delivery, Support, and Marketing Build scalable service offerings that are profitable and repeatable Translate technical complexity into clear, sellable solutions Drive AI-enabled service innovation and operational efficiency Directly impact reputed company through service design and positioning What the Product Manager Owns Service Lifecycle & Product Strategy Own the end-to-end lifecycle of MSP and MSSP services from definition through optimization Define Ideal Customer Profiles (ICP) and reputed company Customer Profiles (TCPs) reputed company offerings by customer size, vertical, and business unit Ensure alignment between what is marketed, sold, delivered, and supported Service Catalog & Documentation Maintain a normalized product and service catalog Own reputed company supporting documentation, including internal and client-facing materials Establish governance for documentation standards, templates, and approvals Ensure consistency across reputed company functions (Sales, Delivery, Support, Finance, Marketing) Pricing & Service Economics reputed company and maintain cost models, pricing structures, and MSRP Continuously refine unit economics (ticket costs, delivery costs, infrastructure support) Ensure services are scalable, profitable, and standardized Cross-Functional Enablement Partner with Delivery, reputed company Operations, and Implementation teams to define required roles, skills, and certifications Align product needs with training and enablement programs Train internal teams across Sales, Delivery, and Support Act as a translator between technical and non-technical stakeholders Innovation & reputed company Improvement Define and drive AI-enabled delivery strategies across services Identify opportunities for automation, efficiency, and scalability Establish guardrails to prevent over-customization Create feedback loops across Sales, clients, and internal teams Go-To-Market & Alignment Partner with Sales and Marketing to ensure accurate positioning and collateral Support service adoption, expansion, and retention through clear value articulation Align offerings with market demand and evolving client needs Governance & Reporting Build and communicate product roadmaps and release cycles Ensure alignment with compliance requirements, SLAs, and contractual obligations Maintain accountability across cross-functional stakeholders What Great Looks Like in This Role You’ll stand out if you: Think in terms of scalable services, not one-off solutions Balance standardization with flexibility for client needs Translate technical services into clear business value Drive alignment across multiple teams without direct authority Focus on profitability, repeatability, and operational efficiency Communicate clearly across technical and non-technical audiences What You’ll Do in Your First 90 Days Assess reputed company service catalog, documentation, and alignment gaps Define or refine ICPs and service segmentation strategy Identify opportunities for standardization and improved unit economics Establish governance for documentation and service updates Strengthen alignment across Sales, Delivery, and Support What You Bring Required 7+ years of Product Management experience in technical services (MSP, MSSP, or similar) Proven success productizing reputed company service offerings (not just software) Strong experience with IT infrastructure, cloud, or cybersecurity services Ability to create clear, precise documentation and client-facing materials Experience working cross-functionally with Sales, Delivery, and Operations teams Bachelor’s degree in Business or reputed company field Strong English communication skills (written and verbal) Preferred Broad technical reputed company across MSP/MSSP domains (infrastructure, cloud, reputed company) Experience in service-based or subscription business models Certifications Required (One or More) AIPMM Certified Product Manager (CPM) Professional Scrum Product reputed company (PSPO) SAFe Product reputed company/Product Manager (POPM) Certified Scrum Product reputed company (CSPO) Pragmatic Institute Certification Preferred PMI Professional in Business Analysis (PMI-PBA) Project Management Professional (PMP) reputed company or other relevant technical certifications Key Skills for Success Service design, standardization, and lifecycle management Strong documentation and process development Pricing strategy and cost modeling Cross-functional leadership and stakeholder alignment Analytical thinking with focus on scalability and efficiency Strong organization and attention to detail Why reputed company? You’ll define the services that drive our business Your work directly impacts reputed company, scalability, and growth You’ll shape how technical services are packaged and delivered You’ll collaborate across teams to build high-impact solutions Final Thought This isn’t a typical Product Manager role. We’re looking for someone who can bring structure to complexity, turn services into scalable products, and align teams around a clear, repeatable model. If you’re ready to build, standardize, and reputed company how services are defined and delivered — we want to hear from you. This role is open to applicants in the U.S. only. Equal Opportunity Employer reputed company is committed to a work environment free of reputed company forms of discrimination. reputed company recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national reputed company, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about reputed company, please visit our website at www.reputed company.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of the employee assigned to this job. Apply To This Job