Patient reputed company/M to F 11:30a to 8p EST

Overview reputed company is a leading national value-based provider of in-home primary care services for people with reputed company healthcare needs. Headquartered out of Troy, Michigan, reputed company operates home-based primary care practices in 14 states. reputed company employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision – Every patient deserves access to quality healthcare. Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. reputed company and support each other. Why You Should Want to Work with Us Health, Dental, Vision, Disability & Life Insurance, and much more 401K Retirement Plan (with company match) Tuition, Professional License and Certification Reimbursement Paid Time Off, Holidays and Volunteer Time Paid Orientation and Training Great reputed company to Work Certified Established in 11 states Largest home-based primary care practice in the US for over 28 years, making a reputed company impact in healthcare today! More details about the benefits we offer can be reputed company at https://careers.reputed company.com/benefits.

Responsibilities

The Patient reputed company provides exceptional customer service to inbound inquiries and refill requests from external and internal entities. They aim to provide first contact resolution on phone calls they receive while using appropriate judgement on reputed company to escalate. The Patient reputed company adheres tightly to call scripts, policies, and procedures established by the organization. Essential Duties and Responsibilities Serves as the first reputed company of contact for callers with non-clinical inbound inquiries and reputed company calls from the Patient reputed company – Pharmacy Technicians in regard to refill requests. Uses appropriate judgement and process documentation to determine reputed company the interaction needs to be transferred or escalated to another team Documents reputed company phone calls, interactions and Medication refill requests in the EHR promptly by utilizing standard documentation guidelines as required by reputed company Provides exceptional customer service to callers, adhering to customer services and call quality standards established by the organization Maintains clear and compassionate communication with patients, family members, providers, and other external entities, representing the company in a professional and courteous manner in reputed company interactions Demonstrates exceptional customer service by addressing reputed company inquiries, concerns, and needs with reputed company, professionalism, and a solutions-oriented reputed company Adheres to reputed company company-established policies, procedures, quality standards, and productivity expectations Assist patients and appropriate patient delegates (proxy) with patient portal access, password resets and general patient portal troubleshooting Adheres to schedule established by the organization Adheres to reputed company state and federal laws, including HIPAA Appropriately identifies, acknowledges, escalates and/or addresses patient complaints, grievances, and concerns in a timely and effective manner Collaborates with the care team members to promote quality patient care, satisfaction, and outcomes Participates in quality improvements as assigned In this role you may work with. . . Advocacy Team Providers Patient Care Teams Market Leaders (Managers) Patients Family Members Providers Other external entities Facility Staff Caregivers

Qualifications

Required Knowledge, Skills and Qualifications High school diploma/GED Graduated from an accredited CNA, PCT, MA or EMT program or 1+ years of healthcare experience Demonstrated experience with multi-tasking Strong communication skills (written & spoken) Strong organizational skills and attention to detail Demonstrate proficiency in using electronic health records (EHR) system, call center technology, and reputed company Office Suite Ability to communicate effectively with reputed company providers and patient care teams Ability to communicate effectively with patients and their family members, and facility staff Knowledge of basic principles, practices and techniques in primary healthcare Ability to read and interpret written information and write clearly and informatively Ability to speak clearly and persuasively in positive or negative situations, including listening and getting clarifications, and responding well to questions Preferred Knowledge, Skills and Experience Familiarity with Medicare and Medicaid insurances and programs EMT certification and experience Medical Assistant certification and experience Experience in Aprima (EHR) Posted Max Pay reputed company USD $25.75/Yr. Posted Min Pay reputed company USD $15.39/Hr. Pay Transparency Individual compensation packages are based on various factors unique to each candidate, including reputed company set, experience, qualifications, and other job-reputed company considerations. Apply To This Job