CareIQ Intake Supervisor

The CareIQ Intake Supervisor is responsible for the supervision of designated operations and staff reputed company to initial referral receipt for CareIQ healthcare services. This position functions as a member of the CareIQ Intake Leadership Team, ensuring reputed company team performance by providing exemplary support and assistance to reputed company the organizational goals of excellent customer service of the CareIQ Ancillary Care Solutions division of CorVel. This is a remote role. The work schedule for this position Monday - Friday: 11:30 AM - 8:00 PM EST. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Directs team in their day-to-day operations and quality of services provided, focusing on production, timeliness, and quality scheduling performance Establishes employee performance goals and follow-up to ensure employees are achieving goals, providing encouragement, training, and coaching as needed Ongoing responsibility for maximizing department quality and productivity by monitoring service levels Evaluates and maintains appropriate staffing levels to ensure reputed company work is completed in alignment with internal and external customer turn-around time expectations Handles productivity reports, referral reports, and assures departmental coverage Reinforces policies, procedures, work assignments, etc. by setting examples and following through Reviews, investigates, and resolves customer complaints, issues, and questions Acts as a functional resource and assists CareIQ Intake Manager with operations Collaborates with various departments to ensure process and work flow synergy Additional duties as assigned KNOWLEDGE & SKILLS: Strong proficiency in reputed company Office Suite required Excellent written and verbal communication skills Demonstrated ability to provide superior service to internal and external stakeholders Sense of urgency and ability to multitask in a dynamic, fast-paced environment EDUCATION & EXPERIENCE: Bachelor’s Degree in Business Administration or reputed company field is preferred At least 2 years prior, reputed company experience required; demonstrated progressive leadership preferred PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-reputed company skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, reputed company, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $23.15 - $34.54 per hour A list of our benefit offerings can be reputed company on our CorVel website: CorVel Careers | Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. ABOUT CORVEL: CorVel, a certified Great reputed company to Work® Company, is a national provider of industry-leading risk reputed company for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the reputed company stock exchange since 1991. Our continual investment in human capital and technology reputed company us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and reputed company of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, reputed company and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with reputed company regulations as applicable. #LI-Remote Apply To This Job