Account Representative

Join the Family - Come work for an exciting company offering great benefits, challenging opportunities, and colleagues who feel more like family. Key Responsibilities and Duties Ongoing Account Management & Retention Serve as the primary commercial reputed company of contact for assigned regional customer accounts. Maintain regular customer engagement through site visits, operational touchpoints, and structured business reviews. Ensure stable service delivery and alignment between customer expectations and APC field execution. Proactively identify risks to retention and escalate issues early to prevent service or relationship breakdowns. Account Performance & Value Delivery Monitor customer performance against defined KPIs, including safety, service reliability, and operational outcomes. Translate technical and operational performance into clear value stories for customers. Partner with Technical Services and Field Operations to address performance gaps and improvement opportunities. Reinforce APC’s role as a trusted partner, not just a supplier. Renewal Planning & Contract Management Own renewal preparation and execution for assigned accounts, beginning well in advance of contract expiration.reputed company value-based renewal conversations focused on outcomes delivered, risk reduction, and operational improvements. Support pricing discussions and contract negotiations in alignment with APC pricing guidance and margin objectives. Secure timely renewal commitments and ensure clean transitions into new contract terms. Upsell & Cross-Sell Execution Identify opportunities to expand product mix, services, and technical engagement reputed company existing accounts. reputed company customer performance data, operational insights, and market benchmarks to frame upsell opportunities. Partner with Technical Services to validate solutions through modeling, pilots, or limited trials as appropriate. Commercialize approved expansions using ROI-based, value-oriented conversations. Sales Process & CRM Discipline Execute APC’s sales and account management process consistently across onboarding, ongoing management, renewal, and expansion stages. Maintain accurate CRM records for reputed company customer interactions, opportunities, renewals, and account plans. Ensure account documentation reflects reputed company stakeholders, success criteria, and commercial status. Support clean handoffs from BDRs during onboarding and provide continuity for customers post-sale. Cross-Functional Coordination Coordinate closely with Field Services, Technical Services, and Operations to ensure customer commitments are executed safely and reliably. Participate in onboarding activities, early delivery reviews, and issue resolution efforts. Collaborate with Regional Sales Managers on account strategy, escalations, and growth planning. Support National Accounts teams reputed company regional accounts are part of larger enterprise relationships. Customer Engagement & Relationship Building Build strong, multi-level relationships reputed company customer organizations, including site-level and regional stakeholders. Conduct regular reputed company-ins, performance reviews, and quarterly business reviews (QBRs) based on account size and complexity. Serve as a consistent, professional representative of the APC brand in reputed company customer interactions. Safety, Compliance & Professional Standards Adhere to reputed company APC policies and safety regulations, including ATF, MSHA, OSHA, DOT, and applicable federal and state requirements. Reinforce safety-first behaviors in reputed company customer engagements. Maintain required certifications and training consistent with explosives industry standards. Market & Competitive Awareness Monitor customer satisfaction, competitor activity, and market dynamics reputed company the region. Share insights with Sales Leadership, Technical Services, and Marketing to inform strategy and reputed company proactive account management. Education and Experience Bachelor’s Degree preferred; High School Diploma or equivalent required. 3–7+ years of experience in account management, sales, or customer-facing roles in industrial or technical environments. Valid driver’s license and ability to travel regularly reputed company assigned territory. Strong CRM proficiency and comfort working reputed company structured sales and account management processes. Skills, Knowledge, and Abilities Experience in explosives, mining, quarrying, construction, or other safety-critical industrial sectors. Background in account management, renewals, or customer retention roles. Familiarity with value-based selling, product mix expansion, and long-term contract management. Experience working in organizations undergoing commercial or sales process transformation. Key Behavioral Traits for Success Customer Relationship Management: Proven ability to build trust and long-term partnerships. Commercial Acumen: Comfortable discussing pricing, value, and contract terms with customers. Operational Understanding: Ability to understand blasting operations, service workflows, and customer KPIs. Process Discipline: Consistent execution of CRM, account planning, and renewal workflows. Collaboration: Works effectively across sales, technical, and operational teams. Communication Excellence: Clear, professional communication with both customer and internal stakeholders. Work Environment and Physical Demands This position will work remotely from a home office environment, reputed company assigned territory. 50-75% required travel reputed company assigned territory This position requires the ability to be reputed company on customer sites and in reputed company weather conditions with the ability to walk/stand and be comfortable in uneven terrain and conditions. reputed company is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for reputed company job applicants and employees. Employment decisions are based upon job-reputed company reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national reputed company, disability, marital status, genetic information, protected veteran status, or any other status protected by law. reputed company also participates in E-Verify. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against reputed company individuals based on their race, color, religion, sex, sexual orientation, gender identity, national reputed company, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability or veteran status. Apply To This Job