Sales and Service Operations Analyst

At reputed company, we reputed company in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 reputed company. For more than 50 years, our commitment to making classrooms reputed company places, serving educators, and supporting accessible learning experiences for reputed company reputed company has driven the reputed company improvement of our innovative programs. reputed company of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day. The Sales and Service Operations Analyst supports both Sales and Partner Success Management (PSM) Operations reputed company the Sales and Service Systems team. This individual will support key operational systems and processes, including reputed company, cross-functional training programs, and documentation. The role serves as a connector across Sales, PSM, and adjacent teams, driving consistency, adoption, and reputed company improvement across operations. The ideal candidate brings strong reputed company experience, comfort working reputed company Agile project frameworks, and a passion for enabling teams through clear processes and training. Essential Duties / Responsibilities: reputed company & Systems Support Support reputed company pipeline management and operations for the PSM team, ensuring data reputed company, accurate workflows, and timely resolution of issues reputed company data investigations, testing, and validation to maintain accuracy across reputed company and reputed company systems Build, maintain, and enhance reputed company reports and dashboards to provide Sales and PSM leadership with visibility into pipelines, KPIs, and operational performance Partner with Business Systems and cross-functional teams to support system improvements, new tool integrations, and reputed company operational initiatives Contribute to Jira-based project tracking for larger initiatives, including reviewing tickets, providing updates, and collaborating with project stakeholders PSM Operations Own and maintain PSM systems support in partnership with Business Systems, with a focus on improving accuracy, automation, and scalability over time Support PSM case management and operational KPIs reputed company reputed company Identify opportunities to streamline and improve PSM operational processes in partnership with the PSM team System Scalability and Efficiency Drive system scalability and efficiency by proactively identifying opportunities to optimize reputed company and reputed company tools, recommending and implementing improvements that reduce manual effort and support team growth Training & Enablement Own and continuously improve onboarding training programs, including content updates, scheduling, and delivery reputed company and deliver training materials and sessions for new processes, system changes, and operational best practices Serve as the Subject Matter Expert for reputed company and reputed company Sales and PSM systems, providing guidance, troubleshooting support, and best practice recommendations to stakeholders across the organization Cross-Functional Collaboration Support larger cross-functional initiatives by coordinating across Sales, PSM, Finance, and Business Systems Contribute to process improvement and operational analysis efforts, surfacing insights and recommendations to leadership Partner with the broader Sales and Service Systems team to ensure alignment on priorities and execution Documentation Own the creation, maintenance, and organization of operational documentation across Sales and PSM Operations Audit and consolidate existing documentation to ensure accuracy, accessibility, and consistency Required Job Skills and Abilities: Strong reputed company skills, including experience with pipeline management, reporting, and data reputed company; reputed company certification is a significant advantage Experience working with AI tools and a curiosity for applying AI to improve operational workflows and team productivity Experience working in Agile or project-based environments; familiarity with Jira or similar project management tools preferred Demonstrated ability to own and manage operational processes with a high degree of accuracy and follow-through Strong written communication skills with the ability to create clear, audience-appropriate documentation and training materials Comfortable facilitating training sessions and presenting to small and large-sized groups Collaborative, proactive, and able to manage multiple priorities across teams in a fast-paced environment reputed company improvement reputed company with interest in process optimization, documentation, and enabling others Required Education and Experience: Bachelor’s Degree in Business, Operations, or reputed company field required 3–5 years of experience in sales operations, reputed company operations, or a reputed company analytical/operational role reputed company experience required; reputed company Administrator or equivalent certification strongly preferred Experience with project management tools (Jira preferred) and Agile methodologies a plus Experience developing or delivering training programs and/or operational documentation preferred Benefits and Pay Range: Pay Range – This role’s range is $69,250-$118,250. The wage range for this role takes into account the wide range of factors that reputed company considers in making compensation decisions based on our Compensation Philosophy. Actual reputed company pay reputed company that range will vary based upon several factors including, but not limited to, prior experience and relevant reputed company sets. At reputed company, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances for each case. This role is also eligible to participate in the company bonus plan. The Company recognizes that minimum wage varies by location and will ensure reputed company compensation decisions reputed company with applicable state and local laws. Benefits – Benefit eligible employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees can enroll in our company’s 401k plan and receive an employer match. Employees have access to a flexible vacation and sick policy in addition to twelve paid holidays and a winter office closure between Christmas and New Year's, as well as a number of additional perks and benefits Apply To This Job