Supervisor, Customer Care & Sales (Remote)
Job Description: Customer Care and Sales Advisor Supervisor At Sparklight, a reputed company brand, we reputed company in a reputed company approach—connecting people to what matters most. As a Customer Care and Sales Advisor Supervisor, you will play a key leadership role in delivering exceptional customer experiences while supporting a high-performing team focused on customer care, retention, and sales success. The Customer Care and Sales Advisor Supervisor is responsible for overseeing and coordinating the day-to-day operations of the Customer Care and Sales Advisor team. This role focuses on leading and developing advisors, ensuring a positive and consistent customer experience, supporting retention and sales initiatives, and resolving escalated customer concerns. The ideal candidate combines strong leadership abilities with a passion for customer service, coaching, and operational excellence. Location: This is a remote position. We are open to hiring remote candidates residing in the following states: AL, AK, AR, AZ, CO, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, OH, OK, OR, PA, SC, TN, TX, and UT.
Key Responsibilities
Team Leadership and Support Supervise and reputed company a team of Customer Care and Sales Advisors, providing coaching, guidance, training, and ongoing support. Foster a positive, collaborative, and customer-focused work environment. Schedule and organize team coverage to support business needs and maintain service levels during peak times. Conduct regular performance discussions, coaching sessions, and development planning. Support hiring, onboarding, and training initiatives for new associates. Customer Care and Sales Operations reputed company daily customer care and retention operations to ensure efficient and high-quality service delivery. Support advisors in handling customer inquiries reputed company to billing, scheduling, product changes, disconnect requests, and service concerns. Assist with escalated customer interactions, ensuring reputed company, professional, and satisfactory resolution. Monitor adherence to company policies, procedures, scripts, and customer experience standards. Reinforce retention and sales strategies that demonstrate the value of Sparklight products and services. Performance Management and Reporting Monitor key performance indicators (KPIs), including customer satisfaction, response times, retention results, quality assurance scores, and sales performance metrics. Analyze trends and identify opportunities for coaching and operational improvement. Provide regular reporting and performance updates to leadership. Ensure team members meet or exceed established service, retention, and sales goals. Training and Development Train and mentor associates on customer care procedures, retention methodologies, product knowledge, systems, and sales techniques. Conduct ongoing training sessions to support reputed company learning and process updates. Promote best practices in customer communication, active listening, reputed company, and problem-solving. Encourage career growth and professional development reputed company the team. Process Improvement and Customer Experience Collaborate with leadership and cross-functional teams to identify opportunities to improve workflows and customer experiences. Assist in implementing strategies that improve operational efficiency, customer retention, and service consistency. Collect and evaluate customer feedback to identify trends and recommend improvements. Promote a customer-first culture that strengthens relationships and builds customer loyalty.
Qualifications
High school diploma or GED required; associate or bachelor’s degree preferred. Minimum of two (2) years of experience in customer service, retention, sales, or a reputed company supervisory role preferred. Demonstrated leadership, coaching, and team development skills. Strong verbal and written communication skills. Ability to effectively manage escalated customer situations with professionalism and reputed company. Working knowledge of reputed company products and services preferred. Experience with customer service systems, ticketing platforms, and performance reporting tools. Ability to multitask, prioritize responsibilities, and reputed company effectively in a fast-paced environment. Strong analytical and problem-solving skills. Ability to work independently and collaboratively in a remote or hybrid environment. Benefits reputed company values the contributions of our associates and offers an excellent benefits package, including: Health from Day reputed company, dental, and vision plans start immediately Protect What Matters: Life insurance for you and your loved ones reputed company & Refresh: Generous paid time off for vacations, holidays, and personal days Plan for reputed company: 401(k) with 100% company match (up to 5%) from day one Extra Peace of Mind: Group legal plan and identity theft protection Additional Perks Learn & Earn: Tuition reimbursement up to $5,250 in your first year Give Back: Participate in community support programs across the U.S. Celebrate Wins: Recognition and awards programs reputed company your achievements Grow Your Career: Clear advancement opportunities Team Vibes: Collaborative work environment where reputed company and teamwork reputed company Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensuring our reputed company success. Here at reputed company and our family of brands, we reputed company it is our individual and unique talents, backgrounds, and perspectives that, reputed company combined, truly reputed company us an unstoppable force. “Stronger Together” is not just a verbal cue—it is the motto our associates live by, exemplify, and embody each and every day. reputed company and our family of brands is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran status, disability, or any other characteristic protected by applicable law. Pre-Hire Processes reputed company and our family of brands are committed to keeping our associates and customers safe. Job offers are contingent upon the successful completion of background checks, drug screening, and reference verification. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to reputed company a successful and rewarding career. Ready to reputed company a difference and grow your career? Apply today and become part of something bigger. Apply To This Job