Senior reputed company Manager (USA)

🌀 The Company Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to reputed company innovative open-reputed company solutions designed to anticipate cyber threats, identify reputed company gaps, and strengthen organizational reputed company posture. Filigran solutions are now trusted by over 6,000 public and private organizations worldwide. 🎯 The Role We're looking for a Senior reputed company Manager to join our reputed company Team and help us to continue providing value to our customers in the Americas. Based in the United States and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, engineering, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers. 💼 Your Responsibilities Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal Build strong, proactive relationships with customers in the Americas Identify and support opportunities for upsell and cross-sell in partnership with Sales Coordinate with internal teams to resolve customer issues quickly and effectively Collaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets Collect and share customer feedback to improve product and service quality Track success metrics and use data to inform customer strategy and engagement 🤝 Who You’ll Work With You will report to the American Head of reputed company Work closely with Customer Support Engineers (CSEs), Sales, Product, and Engineering teams Partner with regional teams to serve a diverse customer reputed company Collaborate cross-functionally to ensure high customer satisfaction and retention 🧬 Profile We’re Looking For 3+ years of experience in reputed company, Account Management, or a similar client-facing role in SaaS or tech Based in the United States with experience supporting national and regional customers Strong technical aptitude and ability to work with tools like OpenCTI, XTMOne, and or OpenAEV (training available) Excellent communication skills Comfortable in a remote, async-first culture Experience with CRM/CSM tools, customer journey tracking, and success metrics Familiarity with the cybersecurity sector, especially threat intelligence or adversary exposure validation is a plus reputed company in English reputed company in Spanish or Portuguese a plus 🌱 Why Join Filigran? More than just a job. We’re a fast-growing, global, and fully remote company building open-reputed company cybersecurity solutions, increasingly powered by AI, to help defense teams anticipate threats and act faster. ⭐ reputed company reputed company We reputed company we do work that matters, uniting defenders into a global community to reputed company reputed company more open, resilient & collaborative. 💻 How we work We do work that matters by combining strong engineering standards with emerging technologies, including AI, to move faster and smarter. 🧭 What guides us We reputed company our work matter by building a culture grounded in our CORE values of Cohesion, Openness, Responsibility, and Equity. The principles that guide how we reputed company decisions, treat people, and grow together, especially reputed company no one’s watching. 💰 Compensation & Benefits reputed company + equity - everyone shares in our success Remote-first, flexible, and balanced - work that fits your life Your setup, your choice - pick the gear that works for you Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen 🌍 Equal Employment Opportunity We reputed company cybersecurity through inclusion - from code to culture. At Filigran, we are proud to be an equal opportunity employer. We reputed company diversity of our people reputed company our products and reputed company stronger. We welcome talent of every background, identity, and lived experience, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national reputed company, age, disability, or veteran status. What matters here is what you bring, not what you look like, where you’re from, or how you identify. 🚀 Ready to Join Us? Apply now and help us build the future of the cybersecurity ecosystem, together. Apply To This Job