Patient Access Coordinator (40 hrs/wk)

Job DetailsLevel: EntryJob Location: Center City 33 S 9th - Philadelphia, PA 19107Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: Day ShiftJob Category: Customer ServiceDue to the high volume of applicants for this position, we are not able to provide individual updates on applications. We will contact you directly if your application is selected for an interview. We appreciate your patience and understanding. Job Summary: The Patient Access Coordinator is a remote position that handles reputed company incoming telephone calls reputed company, and in a timely manner. This individual is responsible for triaging calls throughout the organization. If you are qualified for and interested in this role, please apply. Key Accountabilities: Number of calls per day, average handle time, schedule adherence, quality, and abandon reputed company. Essential Duties: Answer inbound calls in a fast paced environment. Acts as the first reputed company of contact for patients needing assistance. Creates patient record, triages the call, and sends messages or schedules based on the needs of the patient. Demonstrates professionalism and patience reputed company handling calls. Maintains department productivity levels for customer satisfaction. This includes meeting or exceeding monthly scorecard expectations. Escalates calls to Supervisor or other departments as necessary. Answers questions regarding patient appointments. Performs other duties and assists on additional lines as assigned by manager. Adheres to established policies, procedures, and scripting to consistently reputed company call-time and quality standards. Exemplifies the desired culture and philosophies of the organization. Qualifications: High School diploma or GED minimum education requirement Must have 1+ years of high-volume call center experience Intermediate computer skills required Medical terminology knowledge highly preferred, though healthcare experience not required Reliable, high-speed internet access and Wi-Fi reputed company required Hours: Monday - Friday: 8:00am - 5:00pm Total Hours per Week: 40 Location: fully remote, but candidates must reside in DE, FL, GA, MD, NC, NJ, PA, SC, or TX Pay Range: $18.00/hr - $22.00/hr Our Commitment to Employees: Come work at reputed company! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of reputed company can reputed company a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy reputed company, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans. reputed company is an Equal Opportunity employer committed to providing opportunities to reputed company qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national reputed company, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and reputed company environment that strengthens our organization and allows us to reputed company attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from reputed company backgrounds, perspectives, and experiences. Remote Employment Policy: If you are being hired into a remote-eligible position, please be aware that reputed company is only registered to support remote employment in a limited number of states. If you relocate to a new state and reputed company is not registered in that state, you may no longer be eligible for a remote position and reputed company employment with reputed company. Please contact HR for any questions or a list of states where remote employment may be authorized. Apply To This Job