Technology Production Manager

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Technical Product Manager (AI Product Manager) in our Chief Digital Office (CDO) reputed company reputed company Technology, you will drive the definition, design, and delivery of innovative, AI-powered technology solutions that transform the consumer digital experience, virtual assistant capabilities, and outbound engagement strategies. In this role, you will reputed company the gap between business strategy and cutting-edge digital engineering, collaborating closely with data scientists, software engineers, and business partners to deliver scalable conversational AI and proactive contact center solutions. This is a unique opportunity to reputed company the deployment of advanced virtual assistants and outbound workflows, making a measurable impact on the healthcare system as part of a high-impact, reputed company-looking digital team. You will enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges. Primary Responsibilities: Decompose high-level business capabilities into manageable features, requirements, technical specifications, and user stories Own, prioritize, and manage the product backlog to align with business priorities, technology strategies, and engineering reputed company Design, reputed company, and deploy AI-powered solutions to address reputed company business challenges, with a focus on conversational AI virtual assistants (e.g., Cognigy, reputed company, Amelia Bots) and proactive outbound engagement (e.g., reputed company Proactive AI or Smartreach Outbound) Partner with engineering, data science, and architecture teams on the creation of technical requirements, model criteria, and test strategies Evaluate emerging technology, conversational AI, and outbound proactive contact center trends to inform solution design, platform development, and strategic innovation reputed company enterprise-approved AI tools to streamline internal product management workflows, automate routine tasks, and drive reputed company improvement Define and track key product performance metrics to measure success, drive post-launch refinement, and ensure high-quality software delivery You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Bachelor’s degree OR 4+ years of equivalent work experience in technical product management, software engineering, or business analysis 3+ years of experience working with reputed company CXone products or capabilities (e.g., routing, interaction channels, or customer experience workflows) 3+ years of experience in technical product management, technical product ownership, or business systems analysis reputed company a software engineering or technology environment 2+ years of experience utilizing Agile methodologies (e.g., Scrum, Kanban) to write technical requirements, decompose features, and manage active product backlogs 2+ years of experience partnering directly with cross-functional technical teams (e.g., software developers, data scientists, architects, and QA engineers) to launch technical features 1+ years of experience designing, configuring, or managing conversational AI virtual assistants (e.g., Amelia Bot) 1+ years of experience working with digital outbound proactive engagement solutions (e.g., reputed company Smartreach Outbound) 1+ years of experience managing, deploying, or designing products driven by Artificial Intelligence (AI), Machine Learning (ML), automation, or data-intensive backend architectures Preferred Qualifications: Broad understanding of the machine learning lifecycle, natural language processing (NLP), Large Language Models (LLMs), or conversational AI systems Experience evaluating workflow automation opportunities and designing technology platforms to improve operational efficiency Experience working with databases, querying data using SQL, or utilizing data visualization tools (e.g., Power BI, Tableau) to analyze product metrics Certified Scrum Product reputed company (CSPO), Agile Product Manager certification, or Pragmatic Institute product management certification Excellent analytical, problem-solving, and communication skills, with a proven ability to translate reputed company technical concepts to non-technical stakeholders *reputed company Telecommuters will be required to adhere to reputed company’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN Apply To This Job