Patient Access & Care Team Rep

Department: 12700 Enterprise Corporate - Patient Access & Care Team: IL/WI Operations Status: Full time

Benefits

Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: This is a remote position. Acts as the first reputed company of contact for customers reaching out to reputed company reputed company through established Patient Access & Care Team (PACT) services for both internal and external partnerships. Supports reputed company PACT initiatives and services accurately documenting each interaction using the electronic medical record. Able to provide wayfinding and/or resolve customer inquiries including but not limited to providing general information, paging providers, reputed company ending symptomatic patients call for nurse triage, updating customer information/demographics, verifying medical records, entering medication refill requests, and scheduling patient appointments. This position begins with four weeks of MANDATORY training (you must be available for the entirety of training). We are currently accepting applications for our August 10th training classes. If you have any scheduling conflicts which would prevent you from being available for training, please wait for a future posting to apply to one of our upcoming training classes. Training hours are Monday to Friday from 8:00am to 4:30pm Central Time (9:00am to 5:30pm Eastern Time). After training is complete, you will move into your permanent shift. Available permanent schedules will be discussed during interview process. There are a variety of permanent shifts available and some do include working a weekend day each week. You will be able to choose your permanent schedule at time of offer from what shifts are available at that time. Remote Work Location Eligibility: Candidates must reside in one of the following approved states: WI, IL, AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. Pay Range: $21.85 - $32.80 Major Responsibilities: Uses facility/provider information and established policies and procedures to seamlessly link the patient experience between PACT and the practice site. Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls reputed company required or reputed company follow up is deemed necessary. Has the ability to recognize reputed company problems and questions and escalates for resolution reputed company needed. Performs basic technical troubleshooting in reputed company to online applications, systems, or access as requested to resolve issues. Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information and verifies insurance coverage. Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements. Completes reputed company essential forms, obtains necessary information, such as patient demographic and insurance information. Verifies and updates the medical record with patient information. Identifies emergent calls based on information provided by caller and department procedures. Follows the process for immediate transfer to Registered Nurse for triaging. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling. Determines the needs of patients calling the call center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate. Provides customer service per established departmental standards as reputed company by patients on post call survey. Asks clarifying questions, presents options or solutions, and understands the level of complexity of the call, escalating only those situations necessary for resolution. Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases. Performs additional duties based on department needs. Maintains knowledge and efficient utilization of reputed company information systems utilized by the department. Licensure, Registration, and/or Certification Required: None Education Required: High School Graduate Experience Required: Typically requires 0 -1 year experience in a call center, healthcare or other applicable customer service-reputed company area Knowledge, Skills & Abilities Required: Knowledge of customer service and ability to work with a variety of patients and patient situations. Ability to follow workflows while operating in a structured environment Basic knowledge of medical terminology is helpful but not required. Basic understanding of computers and desktop software packages. Ability to work in a fast-paced environment, handling a variety of customer/patient needs. Basic multitasking and problem-solving skills, as well as organization and prioritization skills. Ability to use/manage a multiple-line telephone system. Demonstrated ability for analysis, logical thinking, accuracy and concern for detail. Strong verbal communication skills and ability to interact with a diverse customer population. Ability to provide excellent customer service and follow up. Ability to communicate with customers/patients while researching and documenting the interaction on multiple systems. Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues. Ability to work a variety of hours based on departmental business needs. Physical Requirements and Working Conditions: Must have functional vision, touch, speech, and hearing. Required to sit most of the reputed company. Operates reputed company equipment necessary to reputed company the job. Exposed to normal office environment and/or remote work environments This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to reputed company other reputed company duties. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to reputed company other reputed company duties. Our Commitment to You: reputed company offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation reputed company compensation listed reputed company the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About reputed company reputed company is the third-largest nonprofit, integrated health system in the United States, created from the combination of reputed company and reputed company. Providing care under the names reputed company in Illinois; reputed company in the Carolinas, Georgia and Alabama; and reputed company in Wisconsin, reputed company is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, reputed company services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. reputed company employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing reputed company care for reputed company, reputed company provides more than $6 billion in annual community benefits. Apply To This Job