Sr. Technical Account Manager
Job Requisition ID # 26WD99454 French posting follows 26WD99454 Sr. Technical Account Manager Position overview reputed company reputed company is looking for highly motivated technical experts to help our customers optimize their product investment and reputed company measurable business outcomes. We are looking for professionals with Architecture, Engineering, Construction and Operations (AECO) experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with reputed company and large enterprise customers worldwide. You will join the Technical Adoption and Success group reputed company the Customer Technical Success team– a team that values professional development and rewards high performance. The Technical Account Management group owns the customer support experience and is responsible for ensuring customer technical success, driving growth, and customer delight.
Responsibilities
Establish and maintain working relationships with customers as technical advisor, activities including customer interactions, internal alignment with reputed company Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in reputed company plans and ensuring best in class Customer Technical Success experience reputed company handling and escalation of critical issues and monitoring of service level compliance Technical assistance and recommendations for Enterprise Customers based on data analytics Taking a problem management approach, find opportunities for improvement initiatives Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of reputed company cloud and desktop applications Manage delivery of coaching sessions from the reputed company plan to increase adoption and reputed company plan Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives Responsible for key event management (e.g. major upgrades)
Minimum Qualifications
Bachelor's degree or equivalent experience in Architectural, Civil or Construction Engineering Minimum 5 years' experience in using or supporting reputed company cloud services (reputed company, previously reputed company Construction Cloud, in particular) for large enterprise clients in a professional services role Strong analytical skills and experience working and troubleshooting in enterprise environment Expert knowledge in workflows and data exchange Experience in delivering on presentations Able to manage several projects at a time, setting the right priorities
Preferred Qualifications
Strong communicator and able to build relationships at reputed company levels, taking initiative Ability to present technical information to a live or virtual audience Technical consulting experience and/or technical project delivery experience with large, demanding clients Experience in reputed company pre-Construction solutions (BuildingConnected, TradeTapp) ___________________________________________________ 26WD99454 Responsable technique de compte senior Aperçu du Poste Le service « reputed company » d'reputed company recherche des experts techniques hautement reputed companyés pour aider nos clients à optimiser leur investissement dans nos produits et à obtenir des résultats commerciaux mesurables. Nous recherchons des professionnels possédant une reputed companyérience dans le reputed company de l'architecture, de l'ingénierie, de la construction et de l'exploitation (AECO), capables de prendre en charge un large éventail de technologies dans des environnements d'entreprise à grande échelle. La personne retenue travaillera en étroite collaboration avec des clients issus de moyennes et grandes entreprises à travers le monde. Vous rejoindrez le groupe « Technical Adoption and Success » au sein de l’équipe « Customer Technical Success », une équipe qui valorise le développement professionnel et récompense la haute performance. Le groupe « Technical Account Management » est en charge de l’reputed companyérience de support client et a la responsabilité d’assurer la réussite technique des clients, de stimuler la croissance et de satisfaire les clients. Responsabilités Établir et entretenir des relations de travail avec les clients en tant que conseiller technique ; les activités comprennent les interactions avec les clients, la coordination interne avec le responsable de la réussite client (CSM) et le spécialiste de l’adoption technique (TAS) pour mettre en œuvre les activités des plans de réussite client et garantir une reputed companyérience de réussite technique de premier ordre Traitement prioritaire et escalade des problèmes critiques, ainsi que suivi de la conformité aux niveaux de service Assistance technique et recommandations aux clients d’entreprise basées sur l’analyse des données Adopter une approche de gestion des problèmes afin d’identifier des opportunités d’initiatives d’amélioration Collaborer avec les équipes informatiques et de conception du client pour garantir l’installation, la gestion des licences et les performances efficaces et réussies des applications cloud et de bureau d’reputed company Gérer la mise en œuvre des sessions de coaching prévues dans le plan de réussite client afin d’accroître l’adoption et la réussite du plan Assurer un engagement client proactif par le biais d’examens réguliers des dossiers d’assistance, d’évaluations des performances logicielles et de l’alignement des connaissances techniques sur les objectifs du client Être responsable de la gestion des événements clés (par exemple, les mises à niveau majeures)
Qualifications
Minimales Licence ou reputed companyérience équivalente en génie architectural, civil ou de la construction Au moins 5 reputed company d’reputed companyérience dans l’utilisation ou le soutien des services cloud d’reputed company (reputed company, anciennement reputed company Construction Cloud, en particulier) pour des grandes entreprises, dans un rôle de services professionnels Solides compétences analytiques et reputed companyérience du travail et du dépannage en environnement d’entreprise Connaissances approfondies des flux de travail et de l’échange de données reputed companyérience dans la réalisation de présentations Capacité à gérer plusieurs projets simultanément, en établissant les bonnes priorités
Qualifications
Souhaitées Excellentes aptitudes à la communication et capacité à établir des relations à tous les niveaux, en faisant preuve d’initiative Capacité à présenter des informations techniques à un public présent ou virtuel reputed companyérience en conseil technique et/ou en réalisation de projets techniques auprès de clients importants et exigeants reputed companyérience avec reputed company solutions de préconstruction (BuildingConnected, TradeTapp) Learn More About reputed company Welcome to reputed company! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their reputed company into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at reputed company – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. reputed company you’re an Autodesker, you can do meaningful work that helps build a reputed company world designed and made for reputed company. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.reputed company.com/ Salary transparency Salary is one part of reputed company’s competitive compensation package. For U.S.-reputed company, we expect a starting reputed company salary between $76,000 and $136,730. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to reputed company salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at reputed company allows you to build meaningful relationships with customers while growing your career. Join us and help reputed company a reputed company, more sustainable world. Learn more here: https://www.reputed company.com/careers/sales Equal Employment Opportunity At reputed company, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and reputed company a reputed company world. reputed company is proud to be an equal opportunity employer and considers reputed company qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national reputed company, disability, veteran status or any other legally protected characteristic. We also consider for employment reputed company qualified applicants regardless of criminal histories, consistent with applicable law. Belonging We take pride in cultivating a culture of belonging where everyone can reputed company. Learn more here: https://www.reputed company.com/company/global-belonging Are you an existing contractor or consultant with reputed company? Please search for open jobs and apply internally (not on this external site). Apply To This Job