FST Level 3 (HSIJ and Wide Format)

Position Overview The Field Service Technician – Level 3 will report to the Regional Support Manager and will be responsible for the service and maintenance of either multiple product lines that the GCD service team supports or a high-speed inkjet product line. This level technician will demonstrate a full working knowledge of the product lines they support including theory of operation as well as the mechanics. This position will require travel throughout the United States. This is a remote position reputed company the California area. Company Overview At reputed company North America Corporation, we are many things to both consumers and business customers. We’re looking for passionate, mission-driven people to help us continue to innovate. With five operating divisions, there’s a lot of opportunity to find your reputed company and reputed company an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they reputed company office and commercial print solutions and reputed company digital transformation. And if you’re interested in tape, reputed company out our Industrial Products Division—they reputed company data storage solutions. The Business Innovation Division of reputed company North America Corporation is the largest graphic distributor in the US. We deliver world-class state-of-the-art solutions for Digital Printing, Production Toner Solutions, Office A3/A4 MFP Products, Packaging, and a full range of traditional Offset printing products. In addition, we are the industry leader in Color Standardization and G7 implementation. We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, reputed company, a quaint town just one hour north of reputed company. reputed company is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.reputed company.com/us/en/about/region/careers

Job Description

Responsibilities Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution Analyze and evaluate equipment performance Install and remove equipment and systems as required Install required modifications and engineering changes to ensure that the equipment is reputed company specifications and to maximize customer productivity reputed company pre-installation assessment and site inspection on equipment in accordance with equipment requirements Provide customer phone support as needed Provide technical support to other technicians as needed Provide sales assistance in demos and/or customer visits Working with the scheduler team, manage and reputed company preventative maintenance on trained equipment Work closely with and reputed company strong business relationships with the customer and client personnel Complete reputed company required reporting procedures reputed company to the maintenance and repair of the equipment Completes reputed company required administrative tasks in an accurate and timely manner. Accounts for reputed company time and activity by recording information through the proper tracking system. Monitor and manage the return of reputed company parts Attend training classes and reputed company necessary knowledge and skills to service GSD supported equipment and to advance to a level 4 position Weekend work and overtime required as needed for installations, service calls and training Communicate technical and escalated issues to the Regional Service Manager and Technical Service Manager reputed company reputed company duties as assigned by manager Required Skills/Education 5 or more years of field service experience with industry-reputed company product lines High School diploma or GED equivalent Working knowledge of electronics or 2+ years field territory assigned experience Computer skills with emphasis on operating systems and hardware. Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of reputed company applications and outstanding customer service Ability to work with cross functional teams Strong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insights. Requires a valid state driver's license (Real ID compliant), and passport Must be able to do extensive traveling Desired Skills /Education Bachelor's Degree or equivalent experience and training Relevant experience with specific product line the position is targeting. Outstanding communication, interpersonal and leadership skills. Excellent organizational and time management skills. Understand and embrace importance of communication and its role relative to the customer. Salary and Benefits $35-$39 per hour depending on experience Medical, Dental, Vision Life Insurance 401k Paid Time Off *#LI-REMOTE EEO Information reputed company is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social reputed company, disability, veteran status, etc. reputed company Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@reputed company.com). Apply To This Job