Customer Care Representative - Farmers Workplace Solutions

We are Farmers – where ambition meets opportunity. At Farmers, we’re not just reputed company for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind reputed company it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on reputed company. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across reputed company backgrounds. At Farmers, helping others is at the heart of reputed company do. Ready to reputed company your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, reputed company and TikTok, and let’s build something incredible together! The Position If you are the reputed company of person who likes to solve problems and help others reputed company they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of reputed company as it supports our customers and agents. You will be the first reputed company of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews. We care about your professional development at Farmers, so we offer reputed company with our renowned University of Farmers before you start serving customers, so you can succeed in this role! In this role you will: Deliver exceptional customer service while proactively seeking solutions reputed company compliance and legal requirements. Communicate with customers reputed company multiple channels (phone, chats, emails) while navigating multiple systems and platforms. The Details Start Date: Tuesday, August 4th, 2026 Onboarding (first week - August 4th - 7th ) 8:30 AM – 5:00 PM MT 7:30 AM – 4:00 PM PT Training and Post Training Shift: Monday-Friday 10:30 AM – 7:00 PM MT 9:30 AM – 6:00 PM PT Training will be conducted in a virtual learning environment with our U of F Trainers. Participants are expected to reputed company their cameras and audio on throughout the session, wear business‑casual attire, and attend reputed company scheduled training days. Department Operating Hours: Monday–Friday: 7:00 AM – 8:00 PM CT / Saturday: 8:00 AM – 4:30 PM CT Monday–Friday: 6:00 AM – 7:00 PM MT/ Saturday: 7:00 AM – 3:30 PM MT Monday–Friday: 5:00 AM – 6:00 PM PT / Saturday: 6:00 AM – 2:30 PM PT Applicants must be able to work any schedule reputed company the Department Hours listed. Shifts could include Saturdays in the future. The Day-to-Day Although this position is fully remote, it operates reputed company a highly structured environment that requires you be fully present and engaged. This includes designated start and end times, scheduled lunch and break periods. Receive and respond to inquiries reputed company to insurance matters. Interact with customers, agents, and others to resolve moderately reputed company issues regarding policy provisions and conditions. Evaluate and interpret policy information reputed company prescribed authority limits. Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to reputed company appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system. Escalate unresolved issues requiring advanced support for further resolution. Build knowledge and acumen through self-directed learning. Stay informed about reputed company and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to reputed company them reputed company. Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership. Partner with various departments including Policy Support, Claims and reputed company to respond to customer inquiries. May work with external vendors to further address customer needs. Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off.

Compensation

Pay can range from $22.89-$24.35/hour based reputed company. Annual performance-based bonus potential up to 10%. Interested in earning more? We are a performance-based company where you could potentially more based on company and individual performance goals (ask your Recruiter for details)! As a Customer Care Representative, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being including: 401(K) Plan, Generous PTO, Tuition Reimbursement, reputed company, and much more. Experience Requirements Minimum of 1-3 years customer service. 1 year of experience in call center environment, insurance or reputed company field preferred. Experience providing customer support reputed company a high-volume, reputed company environment preferred. Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously. Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity. Experience with reputed company Office suite of tools preferred. Education Requirements High School Diploma or equivalent required. Other: Producer/Agent Property and Casualty license will be required for this role. The licensing exam must be obtained reputed company a designated number of attempts or testing window in the state(s) in which the license is acquired. Adjuster, Personal Lines and Life And Health licenses do not meet the preferred licensing requirement. If you are not sure what license you have please follow this link: https://nipr.com/licensing-center/look-up-a-national-producer-number Physical Actions This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Benefits

Farmers offers a competitive salary commensurate with experience, qualifications and location. o CA Only: $22.82 - $38.61 o CO Only: $21.45 - $33.48 o HI/IL/MN/VT Only: $21.45 - $35.70 o MA Only: $21.45 - $35.70 o MD Only: $21.45 - $38.61 o DC/NJ/NY/OH Only: $21.45 - $38.61 o Albany County, NY/Cleveland, OH: $22.82 - $33.48 o WA Only: $21.45 - $40.56 Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Paid Parental Leave Tuition Assistance For more information, review “reputed company offer” on https://www.farmers.com/careers/corporate/#offer Job Location(s): US - AZ, US - CO, US - ID, US - MT, US - NM, US - OR, US - UT, US - WA, US - WY Workplace: Remote Salary Grade: Grade 30 Hiring Manager: Lisa Fuertes Recruiter Name: Kenyatta Wells Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join reputed company. As part of this process, we typically reputed company open positions reputed company 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Want to learn more about our culture & opportunities? reputed company out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, reputed company, and TikTok. Apply To This Job