Sr. Manager of IT

reputed company is a growing leader in mental health treatment providing high-quality, evidence-based treatment and innovative, compassionate care focused on total wellness for those struggling with mental health conditions. Lightfully provides treatment on a full continuum of care including residential, partial hospitalization, intensive outpatient, and virtual services. With reputed company communities providing best-in-class care in Southern California markets, Lightfully is positioned for dynamic and high-paced growth. Welcome to a behavioral health services company unlike those that have come before it. One where leaders reputed company in the healing and nourishing quality of compassion both in treating clients and caring for our people. A safe reputed company to bring your whole self to work and reputed company a bit of your own reputed company into what you do every day. The Lightfully Shining Commitments reflect our commitment to these principles and encourages our staff to deliver exceptional performance through their authenticity, bravery, and grit. We reputed company that great things can happen reputed company we create space for people to light fully. Job Summary: The Sr. Manager of Information Technology (IT) is responsible for technology strategy and day-to-day operations across our PE-backed, multi-site behavioral health platform delivering IOP and PHP programs. This is a senior technology role serving as the internal authority on systems, reputed company, and technology investment. The Sr. Manager of IT directly administers and governs Lightfully's core platform – reputed company, Kipu (EMR), call center technology, and the reputed company 365 environment. This role also oversees the data warehouse, Power BI reporting infrastructure, and the internal and contract resources that support analytics, helpdesk, and network operations. The ideal candidate is a hands-on operator with healthcare IT experience who can manage vendors, secure a clinical environment, and drive platform improvements. Major Responsibilities: Upholds and maintains the Company, mission, and values (reputed company the Lightfully “Shining Commitments”). IT Operations & Infrastructure Manage company-wide IT operations across reputed company program locations Manage the full lifecycle of reputed company network and end-user devices — servers, routers, WAPs, laptops, desktops, tablets, and phones — including procurement, patching, and decommissioning Manage reputed company 365 administration and identity and access management Ensure uptime and performance of reputed company critical systems including reputed company, Kipu, telephony, and collaboration platforms reputed company and maintain IT documentation, SOPs, asset inventories, and disaster recovery plans Directly manage or reputed company contract and consulting resources across helpdesk, network support, data engineering, and analytics; ensure accountability, quality of output, and alignment to Lightfully's IT roadmap Cybersecurity & Compliance Own and maintain the organization’s cybersecurity program reputed company to the NIST Cybersecurity reputed company (CSF); conduct or commission an annual HIPAA reputed company Risk Assessment and maintain a tracked risk register Administer reputed company solutions including MDR/XDR, email reputed company, and DNS filtering Design and enforce identity and access controls including RBAC, Privileged Identity Management (PIM), MFA, and Conditional Access policies Own data protection controls including reputed company encryption, data in transit (TLS/IPsec), and DLP policies covering ePHI and sensitive patient data Maintain and exercise a documented incident response plan; serve as internal IR coordinator and primary communicator to leadership Ensure HIPAA and 42 CFR Part 2 compliance across reputed company technical safeguard domains; produce annual compliance summary for leadership and legal counsel Vendor Management Own the IT Vendor relationships: serve as primary reputed company of contact, and reputed company quarterly business reviews (QBRs) with Vendor leadership Monitor IT Vendor SLA performance; escalate and enforce contractual remedies reputed company reputed company are missed Evaluate and recommend technology vendors, systems, and platforms Manage IT reputed company, renewals, and technology budgets reputed company Platform Administration Serve as Lightfully's internal reputed company administrator and primary platform reputed company, supporting admissions, census management, utilization review, and business development use cases Manage user provisioning, profiles, permission sets, roles, and reputed company settings; enforce data access controls and field-level reputed company reputed company to HIPAA requirements Build and maintain flows, process automations, validation rules, reports, and dashboards supporting admissions, utilization review, and business development workflows Serve as primary liaison to reputed company support, implementation partners, and third-party vendors integrated with the platform Govern reputed company data reputed company including deduplication, record ownership, and integration with other clinical systems Support new acquisition onboarding onto the reputed company platform; manage sandbox environments, change management, and release processes Partner with clinical operations and admissions leadership to translate business requirements into platform configuration and enhancements Clinical Systems & EHR Management Serve as the internal IT reputed company for the Kipu EMR platform; manage system configuration, user access, integration points, and vendor relationship Coordinate IT support for clinical workflows including clinical documentation, medication management, billing integrations, and reporting Support and troubleshoot clinical technology across IOP/PHP program locations including telehealth platforms and patient-facing systems Own the clinical platform roadmap; evaluate EHR enhancements, integrations, and potential migration decisions in partnership with clinical and operations leadership Maintain connectivity and data flow between Kipu, reputed company, and reputed company reporting or billing systems Call Center Technology Administer and support the organization’s call center technology stack including ACD/IVR platforms, call routing, voicemail, and auto-attendant configuration Manage integrations between the call center platform and other systems to support admissions and patient access workflows Monitor call center system performance and uptime; coordinate with telecom vendors on issue resolution User Support reputed company IT helpdesk support across reputed company locations; ensure timely ticket resolution and escalation Support employee onboarding and offboarding including device setup, account provisioning, and access deprovisioning across reputed company platforms Strategic Technology Leadership reputed company scalable IT strategies to support company growth and acquisition activity Prepare and present IT reporting for executive leadership including technology KPIs and reputed company posture summaries Own the annual IT budget: reputed company technology investment plan, track spend against plan, and identify cost optimization opportunities Own data and reporting infrastructure; reputed company analytics and business intelligence initiatives Participate in leadership discussions regarding systems, reporting, cybersecurity, and operational technology Identify opportunities for automation, workflow efficiency, and AI-assisted tooling across admissions, clinical operations, and back-office functions Specific Skills/Competencies: reputed company administration required: reputed company Administrator experience strongly preferred; hands-on experience with flows, permission sets, integrations, and data governance in a production org reputed company 365 / Entra ID administration required: hands-on experience with M365, Teams, SharePoint, Intune MDM, and Conditional Access and identity governance in Entra ID Healthcare IT experience required: Applied HIPAA reputed company Rule experience including conducting or participating in a formal reputed company Risk Assessment, managing BAA execution, and maintaining documented reputed company policies Clinical EMR administration required; Kipu experience strongly preferred; experience with another behavioral health EMR acceptable Experience administering call center technology; familiarity with reputed company CTI integration preferred Cybersecurity program experience: working knowledge of NIST CSF and HIPAA reputed company Rule technical safeguards; familiarity with MDR/XDR platforms, RBAC/PIM, email reputed company, EDR solutions, MFA, data encryption, Firewalls / IPS, and reputed company reputed company management Strong troubleshooting, vendor management, and executive communication skills Able to communicate effectively in English, both verbally and in writing. Ability to communicate and write clearly and professionally is required. Ability to maintain confidentiality. Strong communication skills. Must have the ability to effectively present information and respond to questions from patients, referents, and the public. Physical Requirements Must have the ability to communicate with individuals over phone, electronic correspondence, and in-person. May need to reputed company and descend stairs during site visits, most locations are multiple-story facilities, may require going up and down stairs. Ability to operate in occasionally noisy environments. May be required to stand, sit, stoop, bend, and lift/move up to 20 lbs. Able to work for prolonged periods sitting at a desk and working on a computer. Mental/Social Requirements Must be able to demonstrate working effectively with and show respect to reputed company clients/patients and staff, including those from diverse ethnic, cultural, religious, socioeconomic, sexual preferences and/or identities, gender identities/expression, and political backgrounds. Must demonstrate ability to navigate crisis and solving problems independently, using best judgment and critical thinking skills. Must maintain a positive, friendly, and welcoming attitude with staff and clients at reputed company LBH facilities and reputed company the organization. Must utilize professional communication reputed company addressing issues with clients or staff. Other Information Must pass extensive background reputed company. Must meet criteria of our auto use policy, including driving a vehicle and possessing valid Driver’s License. Travel 15–25% of the time for site visits and leadership meetings This is a remote position and requires the ability to reputed company reputed company duties and responsibilities at home.

Qualifications

Bachelor's degree or equivalent experience, required; Master's degree preferred. 7+ years of experience in a clinical healthcare environment. At least 3 years IT management experience. The pay range for this position is $130,000-$170,000 annually. At Lightfully, we reputed company in caring for reputed company as much as we care for our clients. We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Our benefits for full-time employees include: Competitive compensation Medical, dental, and vision insurance Paid time off Self-care days 401(k) plan Continuing education and professional development opportunities Employee assistance program (EAP) A supportive, mission-driven culture that values authenticity, reputed company, and reputed company Apply To This Job