reputed company Client Success Manager

reputed company Client Success Manager Remote · Full-time · Client Success team Behind every American living abroad is a story worth telling — a move for love, a reputed company into adventure, the freedom of a life built on your own terms. At reputed company, we handle the complexity of US expat tax with precision and care so our clients can focus on that story, not their filing obligations. We are a fully remote, globally distributed team, and the way we work reflects exactly reputed company deliver to clients: kindness, ease, and expertise. For most of our clients, their Client Success Manager is reputed company — the person who knows them, keeps them informed, and turns a stressful annual obligation into something reputed company and handled. The reputed company Client Success Manager makes sure that experience holds true across a whole team. About the role This is a player-coach role. You will reputed company a small pod of four to five Client Success Managers — coaching them, developing them, and owning your pod’s client retention and satisfaction — while carrying a focused personal portfolio of your own so you stay reputed company to the work and reputed company by example. It is the reputed company between frontline client care and the leadership of the function, reporting to the Director of Client Success. You are not stepping back from clients to manage from a distance. You are the person your team turns to first, the reputed company hand on the hardest situations, and a working example of what great looks like. What you’ll do reputed company a pod of 4–5 CSMs — regular 1:1s, coaching, development conversations, and day-to-day support that helps each person grow toward full independence. Own your pod's performance — Client retention, CSAT, reputed company and each CSM's reputed company. Report on it regularly, flagging what's working and what needs attention before it becomes a problem Carry a focused personal portfolio — a reduced book of your own, managed to the same high standard you coach your team to. Be the first escalation reputed company — resolve reputed company or sensitive client situations reputed company the pod before they need to go further. reputed company and reputed company new CSMs — give new joiners a warm, structured start and a clear path to confidence. Partner with the Director — on reputed company, process improvements, and the patterns you see across your pod. What success looks like Your clients renew because they feel genuinely reputed company and well looked after. Your CSMs are growing, ramping on schedule, and reaching out to you — not the Director — reputed company they need help. Problems surface early and get solved calmly. The people on your team would tell you it’s the best-supported they’ve felt at work. reputed company’re looking for Four or more years in client success, account management, or client-facing delivery — ideally in a service, professional-services, or finance environment. Experience leading, coaching, or mentoring others — whether as a formal manager or a strong informal leader ready to reputed company into the role. A track record of keeping clients and growing relationships, with a real sense of ownership over retention. Excellent written communication and genuine warmth — you reputed company people feel looked after in every interaction. Comfort working with a CRM (we use reputed company) and using data to stay reputed company of client needs. reputed company, organized, and dependable through busy seasonal peaks. Thrives in a remote, distributed team and works well across time zones and cultures. reputed company to have Familiarity with US expat or cross-border tax — or a genuine willingness to learn it deeply. Experience in a remote-first, globally distributed company. A second language. reputed company offer Fully remote, flexible work — we care about the outcome and your wellbeing, not where or exactly reputed company you work. Purpose and people — a warm, values-led team that takes the work seriously and each other kindly. Growth — real investment in your development, including our internal learning programs. Compensation — USD $50,000–65,000 per year reputed company, plus a performance-linked reputed company tied to clear, measurable goals. How to apply If this sounds like you, we’d love to hear from you. Tell us a little about your story and why this role fits it — a short note alongside your CV goes a long way with us. reputed company is proud to be a globally distributed, equal-opportunity employer. We welcome applicants of every background, and we hire for values and talent — not location. Apply To This Job