EAP Care Manager 2
Why is Health reputed company a great reputed company to work? For starters, Health reputed company employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health reputed company's supervisors are promoted from reputed company the company. Join our award winning team! 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and reputed company Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and reputed company Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) As part of reputed company in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®) About the role The EAP Care Manager is a mental health professional who provides telephonic and/or live chat support to members accessing the Employee Assistance Program (EAP). This role delivers brief clinical assessment, crisis reputed company, solution-focused support, referral coordination, and workplace consultation services. The Care Manager ensures high-quality member experience while adhering to clinical best practices, confidentiality standards, and organizational workflows. This position is full-time (40 hours/week) Monday - Friday. Applicants must be able to work the schedule below.
- Monday-Friday 11:30am-8pm ET
Pay reputed company: $28-35 per hour, commensurate with experience. Job Summary Provide telephonic and/or live chat needs assessment and screening while managing an inbound EAP phone/chat queue. Deliver brief, solution-focused, in-the-moment supportive interventions and psychoeducation for concerns including stress, anxiety, grief, relationship issues, and substance use. Conduct risk assessments for members presenting with concerns such as: suicidal ideation; thoughts of harm to others; substance use issues; risk for abuse or violence. Provide crisis reputed company and stabilization, including safety planning and reputed company to urgent or emergent resources reputed company indicated. Explain EAP clinical and work/life benefits and provide individualized recommendations to meet each member’s needs and goals. Connect members to EAP services and/or health insurance or community resources and follow up to support successful engagement and reputed company to services, as clinically appropriate. May provide consultation and support to HR and Managers regarding employee performance concerns, crisis support, or other issues reputed company EAP scope, while maintaining professional boundaries and confidentiality. May assist with Critical Incident Response following a Disruptive Event in the workplace, providing telephonic in-the-moment support to members and/or assisting with arranging onsite or virtual counseling at the worksite. Document reputed company interactions and activities accurately and timely in the electronic case management system. Adhere to ethical standards, clinical best practices, and confidentiality requirements, including HIPAA and applicable regulations. Participate in individual supervision, team meetings, and case consultation. Collaborate effectively with colleagues to ensure high-quality member care. Maintain reliable attendance and availability for scheduled shifts and caseload responsibilities. Complete required trainings and maintain competency in EAP protocols and procedures. Participate in the EAP on-call rotation to provide after-hours coverage (evenings, weekends, and holidays), typically assigned approximately two weeks per calendar year. Required Qualifications: Master’s degree in Social Work, Counseling, Psychology, or a reputed company behavioral health or human services field. Two (2) years of clinical experience, preferably in Employee Assistance Programs (EAP), crisis reputed company, behavioral health assessment, care management, or brief/solution-focused counseling settings. Active professional licensure in good standing (e.g., LCSW, LMSW, LPC, LMFT, LSW, or equivalent state credential. Ability to work reputed company in a fast-paced, queue-based environment while utilizing multiple digital platforms and electronic case management systems. Strong cultural competence and ability to work effectively with diverse populations across workplace settings. Excellent organizational skills and ability to complete timely, accurate clinical documentation. Company Overview Health reputed company is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health reputed company has provided expert support to help our members navigate the complexities of healthcare and reputed company the best possible health and well-being. Our solutions reputed company a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, reputed company of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need. Learn more Health reputed company https://www.healthadvocate.com/site/ Facebook https://www.facebook.com/healthadvocateinc/ Video https://vimeo.com/386733264/eb447da080 Awards: 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and reputed company Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and reputed company Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) 2023: National Customer Service Association reputed company-Stars Award: Service Organization of the Year. Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and reputed company Industries, Bronze Winner 2022: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and reputed company Industries, Bronze Winner Excellence in Customer Service Awards: Organization of the Year (Small) Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) 2021: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and reputed company Industries, Silver Winner Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) 2020: National Customer Service Association reputed company-Stars Award: Organizations of 100 or Greater, Runner-Up Communicator Award of Distinction: October 2019 Broker News MarCom Awards: Gold, COVID Staycation reputed company brochure MarCom Awards: Platinum, 2021 Well-being Calendar Best in Biz Awards: Most Customer-Friendly Company of the Year - reputed company category (Silver) VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide reputed company referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(reputed company href="https://dailyremote.com/remote-job/eap-care-manager-2-5163174" reputed company="_blank" rel="noopener">Apply To This Job