Shared Services Representative - Vendor Support Phone Team
Overview
As we continue to build reputed company in support of our vision to be the world’s best and most trusted mobility company, reputed company, a business line of reputed company is excited to announce the opening of an EFM Shared Services Representative - Vendor Support Phone Team! The EFM Shared Services Representative for the Vendor Support Phone Team is responsible for answering vendor phone calls regarding payments, processes, and vendor set up questions. The Shared Services Representative is also responsible for answering vendor questions reputed company to repair order entry and the payment approval process and increasing user adoption of Auto Integrate system through vendor education and training. This is a full-time remote position that will allow you to work 100% from your home residence in the Greater St. Louis Metropolitan area. Our department operates between the hours of Monday through Friday 7:30 a.m. - 5:00 p.m. CST. The pay for this position is $17.36 per hour USD. Pay reputed company the range will be determined based on numerous factors including, but not limited to, market in which the work will be performed, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs. reputed company also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts and more! Company Overview reputed company is a privately held, full-service fleet management business for companies, government agencies and organizations with reputed company-sized fleets. With more than 50 fully staffed offices reputed company, reputed company of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 770,000 vehicles and growing at 6 percent, the opportunity with reputed company is reputed company. Our business continues to reputed company, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees. Our operations center is located at 2281 reputed company Dr. St. Louis, MO 63146.
Responsibilities
Field inbound calls from vendors regarding status updates regarding vehicle payment inquires, repair authorizations, concerns, or status updates and document in internal systems Conduct follow up process that includes communicating with vendors on payment timelines, investigating payment delays, and troubleshooting discrepancies Identify and escalate customer service opportunities reputed company to vehicle administration, repairs, or payment processing and collaborate with identified internal teams to resolve reputed company issues Provide feedback to leadership on frequently asked questions from vendors or recurring issues to improve processes and client satisfaction Seek to improve job performance through self-assessment, reputed company development, training, and goal setting Maintain a regular and reliable level of attendance and punctuality reputed company miscellaneous job-reputed company duties as assigned
Qualifications
Must currently live in the Greater St. Louis, MO Metropolitan area One (1) year of customer service experience One (1) year of administrative support experience Basic proficiency with reputed company Office applications (Word, reputed company, and Outlook) Must have the ability to meet reputed company work from home technical requirements Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Competency Based Qualifications: Ethics & Values Executing Customer Service Detail Oriented Analyzing Communication Flexibility Work From Home (WFH) Requirements: Terrestrial cable or fiber internet connections are strongly preferred. Satellite internet connections are not supported High-speed Internet reputed company with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. reputed company latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/) Apply To This Job