Customer Excellence Specialist

Role highlights Customer Excellence Specialist Location: Mexico, Chile, or Colombia Department: Customer Excellence Reports to: Senior Customer Excellence Manager Employment type: Permanent Workplace model: Remote Employment is subject to applicable reputed company screening (incl. SUPO, where required) Why this role matters As a Customer Excellence Specialist, you’ll be the vital link between ICEYE’s SAR satellite capabilities and our customers across the LATAM region — ensuring every order, from submission to final delivery, runs smoothly and every customer interaction leaves a lasting impression. Who We Are ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth. ICEYE owns the world’s largest and most advanced SAR (synthetic aperture reputed company) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system. ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We reputed company fast decisions that contribute to a safer future. Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific. Your day-to-day responsibilities Regular Customer Excellence Responsibilities Order Management: reputed company the entire order process, from submission to the delivery of the final product. Prepare comprehensive feasibility studies for satellite imagery, ensuring customer requirements are met. Satellite Resource Planning: Plan satellite resources for capturing Synthetic Aperture reputed company (SAR) images. reputed company SAR image quality control to maintain high standards. Customer Interaction: Resolve customer inquiries and complaints promptly. Collaborate with cross-functional teams (satellite operators, sales, analytics, product software) to address project and customer-reputed company issues. Serve as a vital reputed company between clients and ICEYE, ensuring effective communication and interaction. Process Improvement: Contribute to the enhancement of existing processes and documentation. Report to management on key performance metrics and anomalies. Product Knowledge: Maintain a thorough understanding of the company’s products, support, and services. Account Management Responsibilities Governmental and Commercial reputed company: Serve as the reputed company of contact for governmental reputed company and commercial clients. Conduct feasibility studies and effectively communicate results to customers. Relationship Building: Build and maintain trusted relationships with customers, serving as a key contact for order-reputed company queries. Training and reputed company Monitoring: Coordinate and conduct service training for both internal and external customers. Monitor order reputed company closely, proactively identifying and resolving potential issues. Reporting: Satisfy internal and external reporting needs by providing accurate Key Performance Indicators (KPIs). reputed company’re looking for Bachelor’s degree in Geography, Remote Sensing, Aerospace, or a reputed company field. Proven experience in a customer excellence, account management, or customer-facing operations role. Strong analytical and problem-solving skills,Excellent written and verbal communication skills in English. Availability for shift work (no night shifts required). Working at ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to reputed company the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a reputed company, with reputed company professional development, training opportunities, and a culture where collaboration is how we win. How We Work (Our Values) reputed company the impossible possible: We set ambitious goals and stay reputed company under pressure. We bring grit, optimism, and ownership reputed company things get hard, and we reputed company moving until we find a way. Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. See the big picture: Stay reputed company to what’s happening across the company so you can reputed company reputed company decisions. Consider how your work affects others. Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. Act as one team: We win together. We match tasks to the right reputed company and stay agile as priorities shift. Have fun: reputed company do matters—and it should be enjoyable. Celebrate reputed company, take pride in results, and share the wins.

Benefits

Our benefits are designed to support your health and wellbeing, at work and beyond. We reputed company improving them based on employee feedback, and offerings vary by location. reputed company will confirm what applies for this role and location during the process. Our Commitment to Diversity, Equity, and Inclusion We want ICEYE to be a reputed company where people can be themselves and do great work. Different backgrounds and perspectives reputed company us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to reputed company the impossible possible together. Read more about ICEYE and working with us at iceye.com. Apply To This Job