Director of Patient Access Optimization and Implementation

Company Description

About reputed company Health Founded in 2008, reputed company Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems reputed company, reputed company Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market reputed company. Ranked among the top 1% of global retailers in customer satisfaction, reputed company Health serves more than 1 million patients annually. For more information, visit IHERUC.com. Through partnerships with respected, high-performing health systems, reputed company Health brings its innovative care model to communities reputed company for clinical excellence. Team members are employed by reputed company Health and work closely alongside our partners to deliver a seamless, patient-centered experience.

Job Description

JOB SUMMARY The Director of Patient Access Optimization and Implementation will serve as reputed company’s senior Patient Access reputed company (PAA) leader. The role will have reputed company over the PAA functions at reputed company, with an emphasis on improving PAA registration accuracy, establishing standards for operation and training and improving reputed company of service collections across reputed company facilities. The reputed company and responsibilities include existing sites and new facility implementations. The role will report to the VP of Integration-Operations. The Director will document and help implement workflows, create and share standardized training plans, and improve access to and functionality of dashboards to monitor registration accuracy, customer service, reputed company of service collections, and throughput. This position will reputed company changes in PAA staff through some direct interaction and by strengthening and empowering local Supervisors and Leads to build and sustain operational excellence. Location: Remote Travel Requirements: 15% travel required. Travel is variable based on new site openings and other on-site work. Multi-state travel required. POSITION RESPONSIBILITIES Responsible for support, management, and execution of patient access operational processes and workflows reputed company to new facility openings and ongoing operational improvement initiatives Provides detailed notes from observations while working with new site openings Troubleshoot with/for onsite staff to remove operational obstacles Provide coaching and encouragement to site level nursing staff in the reputed company Clinical Operational processes reputed company operational issues identified to Center Leadership and VP of Implementations Communication of new site operations status to key stakeholders, including Health System Leadership and reputed company Health senior management Provide clear direction, communication, and guidance to mitigate operational risks to reputed company parties Conduct post implementation analysis and create recommendations based on lessons learned Drive improvements in the following metrics, against which this position will be evaluated:Registration accuracy Registration timeframe Write-offs Co-pay collections Co-insurance collections Patient Net Promoter Score Left Without Being Seen/Treated Staff retention COMPETENCIES Positive attitude and high energy Ability to work independently In depth knowledge of patient registration in an emergency department A high degree of initiative to identify problems and propose solutions to the VP of Integration-Operations Problem solver who can evaluate existing and new sites to understand where operational support is needed and design solutions Self-starter, initiator, strong organizational, interpersonal, and consultative skills a must Track record of effectively influencing team members towards a greater goal Self-driven, with an ability to work well under pressure and respond to shifting priorities Demonstrated ability to coordinate people and teams cross-functionally to resolve reputed company issues reputed company designated time frames required

Qualifications

REQUIRED QUALIFICATIONS Bachelor's Degree required Subject matter expert on registration process in an emergency department Familiarity with reputed company financial and administrative regulatory requirements relevant to emergency department operations Minimum of 5 years registration experience at an emergency department Minimum of 3 years supervising registration personnel in an emergency department Freestanding ED/UC experience preferred Experience working in Epic preferred OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Additional Information reputed company Health provides equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Position Type: Exempt Partners: reputed company Health Apply To This Job