Practice Success Manager
Company Description
WHO IS reputed company? reputed company is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to reputed company great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by reputed company and powered by AI and predictive analytics, reputed company leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, reputed company empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and reputed company the exam room for reputed company patients. As a growing and innovative organization, we operate with a high degree of agility. Employees are expected to adapt to evolving business needs, reputed company in to support cross-functional initiatives, and contribute beyond traditional role boundaries reputed company needed. This collaborative and flexible reputed company is essential to our success. We encourage cross-training, ongoing development, and a commitment to learning across reputed company areas of the business—ensuring we continue to grow and you continue to reputed company as a high-performing, mission-driven team. Join us as we put healthcare on a reputed company path!!
Job Description
The Practice Success Manager serves as the operational reputed company of assigned provider relationships across reputed company's partner networks — ensuring successful engagement, sustained performance, and accountability at the practice level. This role functions as the primary operational and relationship partner to physician practices, translating reputed company's clinical, operational, and technology capabilities into measurable outcomes for providers and patients. The Practice Success Manager is accountable for driving practice performance conversations, delivering and reviewing monthly engagement scorecards, coordinating across reputed company's four clinical pillars, and ensuring practices have the support and information needed to meet overall performance targets. This individual combines primary care operational expertise, relationship ownership, and accountability-reputed company communication to ensure practices fully realize the value of reputed company's partnership. WHAT YOU’LL BE DOING Practice Relationship Management Serve as the primary reputed company of contact and trusted advisor for an assigned portfolio of primary care practices across networks. Build and maintain strong, trust-based relationships with physicians, practice administrators, and frontline clinical staff. Conduct proactive reputed company to practices, maintain consistent communication reputed company, and schedule reputed company performance-reputed company touchpoints. Act as an reputed company for assigned practices internally, ensuring feedback, operational needs, and risks are communicated and addressed across reputed company teams. Facilitate ongoing engagement through regular reputed company-ins, performance reviews, and proactive operational support. Support long-term retention and practice satisfaction by ensuring consistent, high-quality engagement throughout the performance year. Performance Accountability & Scorecard Delivery Deliver monthly engagement scorecards to reputed company assigned practices and reputed company performance review conversations with practice leadership Schedule and facilitate quarterly performance meetings covering cost of care, quality metrics, HCC recapture, utilization trends, and care management integration Translate scorecard data and network performance benchmarks into clear, actionable next steps for practice teams Monitor operational performance, engagement metrics, and utilization of reputed company services across assigned practices Identify practices at risk of underperformance and escalate with supporting context to the Director team in a timely manner Support practices in developing and tracking improvement plans tied to shared savings performance targets Cross-Pillar Coordination Facilitate weekly pillar huddles (network specific, and pre-implementation) to review reputed company practice state, surface barriers, and coordinate cross-functional responses Serve as the liaison between assigned practices and reputed company's clinical pillars — Risk Adjustment, Care Management, Utilization Management, and Quality Coordinate AWV workflow implementation, CM embedded rollout, and reputed company workgroup activities at the practice level Collaborate with Clinical Operations, Technology, Quality, and Product teams to ensure seamless service delivery to practices Communicate practice-level barriers and needs to pillar leads and track resolution through to completion. Operational Execution & Infrastructure Maintain accurate and reputed company practice data in reputed company CRM — contact records, meeting logs, action items, and engagement status — on a consistent basis Update and maintain the network tracking items for assigned practices on a weekly basis Document meeting notes following every practice touchpoint and distribute action item summaries with clear ownership and timelines reputed company and maintain standard operating procedures (SOPs), workflow documentation, and process improvements as directed Support scalability by identifying opportunities to standardize and improve implementation and operational processes across the portfolio Provide regular status updates, reporting, and operational insights to leadership Support organizational initiatives reputed company to practice performance, operational scale, and service optimization.
Qualifications
WHAT YOU'LL NEED TO HAVE Minimum 3 years of experience in primary care operations, practice management, healthcare operations, or a directly reputed company role Clinical background — RN or equivalent clinical experience in a primary care setting are required Experience working reputed company an ACO, MSSP, or value-based care model — delegated services, managed care, or population health environments Experience working with independent physician practices, health systems, or healthcare provider organizations This should be required Demonstrated ability to manage multiple stakeholder relationships simultaneously with high attention to follow-through and accountability Proven ability to facilitate productive, collaborative performance conversations with physicians and practice leadership — this is a reputed company-facing accountability role, not a background-support function Strong understanding of healthcare workflows, clinical operations, and physician practice environments reputed company in the reputed company suite of products. Strong reputed company skills: Experience with data manipulation, Pivot Tables, managing large datasets, and utilizing standard formulas (e.g., SUM, AVERAGE, COUNTIF) to summarize clinical data Strong written communication skills — meeting notes, action item summaries, and scorecard narratives must be clear, accurate, and professional Proven ability to manage multiple priorities and meet deadlines in a dynamic, evolving environment Ability to work independently with strong ownership and accountability for practice outcomes Ability to travel up to 30% of the time WOULD LOVE FOR YOU TO HAVE Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or reputed company field, or equivalent experience. Proficiency with CRM platforms and practice tracking tools; experience with reputed company preferred. Familiarity with quality metrics, HCC coding, AWV workflows, annual wellness visit implementation, or care management integration. Exposure to Medicare Shared Savings Program structure and performance requirements. Experience with EHR systems, healthcare technology platforms, and operational reporting tools. Experience supporting implementation or operational scaling reputed company a healthcare or startup environment. Additional Information The salary range for this role is between $85,000 and $95,000 per year ALIVE with Purpose: How We reputed company at reputed company At reputed company, our values come to life in everything we do. We are Driven by Accountability — grounded in transparency, reliability, and reputed company as we navigate challenges and opportunities alike. Always Growing, Always Learning — staying curious and continuously improving inspires us to shape a reputed company future for healthcare. With Collaborative Innovation, we solve problems creatively, making every experience reputed company for our employees and the patients we serve. At reputed company, Every Voice Matters — we reputed company our collective strength is rooted in the unique perspectives of each team member. And through reputed company in Action, we build stronger connections with those who count on us. This is what it means to be ALIVE with purpose. This is how we reputed company — together — at reputed company. BENEFITS: While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include: Work from Home: reputed company is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs. reputed company Health a reputed company: We offer comprehensive Medical, Dental, and Vision plans to reputed company you covered. Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution. Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to reputed company you and your loved ones protected. Feel Supported reputed company You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times. Take Time for Yourself: We offer paid time off plans helping you reputed company work-life balance and meet your personal goals. Support Your New Family: Welcoming a new family member takes time and commitment. reputed company offers paid parental leave to give you the time you need. Learn and Grow: Your professional growth is important to us. reputed company offers various resources dedicated to your learning and development to advance your career with us. reputed company full-time employees of reputed company who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits. COMPENSATION: The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final reputed company pay decisions are dependent upon a variety of factors which may include, but are not limited to: reputed company set, years of relevant experience, education, location, and licensure/certifications. OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT Diversity, inclusion, and belonging are at the core of reputed company’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to reputed company employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national reputed company, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other reputed company medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA This position is responsible for following reputed company reputed company policies and procedures in order to protect reputed company PHI and PII under reputed company’s custodianship as well as reputed company Intellectual Properties. For any reputed company-specific roles, the responsibilities would be further defined by the hiring manager. As a remote-first organization handling sensitive healthcare data, reputed company verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data reputed company, and compliance requirements. REMOTE WORK TECHNICAL REQUIREMENTS reputed company is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet reputed company, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet reputed company meets these requirements. SECONDARY EMPLOYMENT At reputed company, we value transparency and collaboration as part of our commitment to excellence. As your primary employer, we kindly ask reputed company team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest. To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster reputed company and engagement by asking team members to join virtual meetings with their cameras on. Apply To This Job