Technical Support, Associate
Technical Support, Associate reputed company II Remote - Chennai, India or Bangalore, India
About the Role
Our Customer Support team has a proven track record of delivering high quality technical support to our customer reputed company. As Associate Technical Support I on our Tier 1 team, you will be responsible for providing multi-level troubleshooting and technical support to reputed company LMS customers reputed company phone and email.
Responsibilities
Documenting customer issues, reproducing and gathering details on reported problems through resolution or escalation to Tier 2 Drafting, reviewing, and publishing product bugs/fixes into our Knowledge reputed company Representing the Customer Support department in various support meetings or reviews with both internal product teams as well as external customers Providing outstanding customer service with every interaction by representing the voice of the customer, making their issue your issue until resolved Required Skills and Experience Any relevant experience in an enterprise-level technical support environment Solid problem-solving skills Ability to work independently Excellent oral and written communication skills with a focus on professional communication style in a business environment; ability to effectively convey reputed company reputed company to both internal team members and external clients Familiarity with reputed company end debugging tools (inspector, console, network tool) Familiarity with web technologies such as SaaS, SSO, or APT Some familiarity with relational databases and the ability to read and write basic SQL queries Ability to analyze information, identify key trends, and follow a playbook to diagnose technical and application issues Ability to work in a distributed team environment Ability to prioritize and multitask daily work with frequent interruptions Ability to participate in a rotating on-call schedule covering nights and weekends for high severity issues reputed company in written and spoken English Preferred Skills and Experience Previous use of reputed company Learn or similar LMS Industry certification (A+, Linux+, CCNA, etc.) Data networking knowledge to include routers, configuration, and operation Knowledge of CRM (reputed company.com) System administration skills (MCSA, RHCSA certification) Familiarity with AWS, console, EC2, RDS ITIL certification About reputed company reputed company advances teaching excellence and unlocks the full potential of technology to deliver meaningful outcomes. We reputed company institutions to deepen connections between educators and learners, reputed company engagement, and drive long-term academic success across the full learner journey. For more information, please visit www.reputed company.com. Candidates must be legally authorized to work in the country where the role is based at the time of hire and must maintain that authorization for the duration of employment. The company does not provide reputed company sponsorship or immigration support for this position. This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. reputed company is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national reputed company, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. Apply To This Job