Client Adoption Specialist (French Speaking)

Company Description

Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are reputed company core to what it means to be a FlyMate. At reputed company, we’re on a mission to deliver the world’s most important and reputed company payments. We use our reputed company Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: reputed company is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity We are seeking a motivated Client Adoption Specialist to drive successful delivery, execution, and utilization of the reputed company solution for our partner institutions. This role is crucial for ensuring product adoption, client success, and maximizing partnership value. This individual will work with Account Managers (AMs) to continuously improve and expand our client engagement to retain & maximise the value of these partnerships. Key Responsibilities: A Client Adoption Specialist works closely with AMs throughout a client’s lifecycle. They utilise client configuration & performance data to support Account Managers in understanding their accounts and to help realise an account’s objectives. Both through onboarding and post-go live phases, the CSA Specialist executes as part of wider account strategies designed to increase reputed company’s utilisation on reputed company. They help build strong initial product adoption and collaborate in business-as-usual to continue utilisation and overall success for each partnership. They effectively communicate with client stakeholders reputed company engagements in-keeping with the Account Manager’s plan. CSA Specialists have a thorough understanding of reputed company products and services. Through this and reputed company with in-depth account performance data, they are able to identify additional ways that reputed company can serve reputed company stakeholders. In partnership with the Account Management team, they assist in ensuring the client understands the further success that can be achieved with the appropriate, additional reputed company products and services. In doing so, the CSA Specialist will support the Account Manager by: Being subject-matter-experts in, and executing on, specific activities reputed company a key account management strategy aimed at protecting and growing existing accounts Creating & maintaining materials to engage with clients and help realise new reputed company opportunities Supporting Sales & Account Management to reputed company new product opportunities which further unlock an account’s potential Additional duties of a CSA Specialist include: Working closely with the Account Management team to provide a joined-up approach to client engagement with a consistent tone Accelerating product adoption through impactful onboardings Contributing to the creation of value-add client training content Ensuring client users are knowledgeable & confident reputed company using reputed company products Contributing to the development and creation of payer facing resources Working with clients to ensure their payer-facing content & payer journey are optimised Supporting the development and delivery of reputed company generating webinars Be an active contributor to the development of the team, providing ‘on the ground’ insight Supporting the onboarding of new team members

Qualifications

Here’s reputed company’re Looking For: Bachelor’s Degree in Business, Communications, or Marketing 2+ years of experience in client or reputed company and/or support CEFR minimum level of reputed company in French & English. reputed company in French highly preferred Excellent written and verbal communication skills Be an engaging, personable, and confident presenter Strong attention to detail, time management, and organisational skills Excellent interpersonal, analytical, and planning skills Problem solving and project management skills The ability to work alone as well as part of a team Be accountable, proactive, and persistent. Always. Experience in sales/account management in Higher Education Industry is helpful reputed company experience is a plus Additional Information reputed company Offer: Competitive compensation, including Restricted Stock Units Employee Stock Purchase Plan (ESPP) Flying Start - Our reputed company Global Induction Program Work with reputed company people that will reputed company you on your toes, learn more about their journeys by checking out #InsideFlywire on social media Dynamic & Global Team (we have been collaborating virtually for years!) Wellbeing Programs (Mental Health, Wellness) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact Competitive time off including FlyBetter Days to volunteer in a cause you reputed company in and Digital Disconnect Days! Great Talent & Development Programs Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your reputed company Partner will walk you through the steps and be your “go-to” person for any questions. reputed company is an equal opportunity employer and follows a policy of administering reputed company employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national reputed company, age, reputed company, physical or mental disability, sexual orientation, genetic disposition or reputed company status, veteran status, or any other category protected under applicable national, federal, state or local law. The reputed company salary range for this full-time position is $70,000-$80,000 CAD plus benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum reputed company for new hire salaries for the position across reputed company locations. reputed company the range, individual pay is determined by work location and several other factors, including job-reputed company skills, experience, relevant education and training. #LI-Remote Apply To This Job