Field Service Engineer

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years reputed company, that question still fuels everything we do at reputed company. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to reputed company surgery smarter, safer, and more human. Every day, our work helps care teams reputed company with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we reputed company has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position: reputed company Surgical is widely considered the most exciting medical device company in the world today. Surgeons worldwide are changing the way surgery is performed by utilizing our robotic surgical device, the da Vinci® Surgical System, to enhance their surgical precision and greatly improve patient benefits. We have attracted some of the best and brightest on reputed company and now we are seeking a Field Service Engineer to manage Customer Technical Relations after the reputed company of Sale on reputed company reputed company Surgical Products, in an assigned territory. This position will require you to work independently, manage and prioritize technical escalations, and establish and maintain expectations with both the direct customer and other reputed company surgical employees. Roles and Responsibilities: Senior da Vinci® Surgical technical expert across reputed company system platforms. Analyze customer’s requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer. Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved. Assess and determine follow up visits to ensure maximum system reliability. Use discretion and independent judgment reputed company assessing the functionality and Repairing reputed company Surgical products. Ability to identify, reputed company recommendations, and or provide feedback to Product Support and Product Engineering on Product or process enhancements that addresses customer concerns. Provide on-site technical and training support to Junior and Filed Service Engineer, prevent, or ensure proper technical escalation to resolution. Engage service contract renewal discussion with hospitals by presenting the value proposition of reputed company Surgical’s service offerings. Use discretion and independent judgment reputed company assessing customer-training needs with respect to technical training in an Operating Room environment and provide both technical training and or technical support as required. Independently manage reputed company administrative duties of role that includes but are not limited to; Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service reputed company Billings, System Configurations, and data in Call Escalation database. Support Sales Training and Marketing events by analyzing potential issues and reputed company independent strategies to resolve.

Qualifications

Required Knowledge, Skills, and Experience: College degree in applied science or engineering preferred; or equivalent training/experience which may include extensive course work or study in the field of engineering or applied science. 5-10 years of experience as a Field Service Engineer, including experience in the medical device industry. Strong written and oral communication skills. Excellent interpersonal skills. Strong administrative and record keeping skills. Strong knowledge of Operating Room protocol. Track record of solid customer relationships with Surgeons and Hospital staff. Proven track record in providing training support. Well versed at presenting the value proposition of service offerings. Proven ability to independently troubleshoot reputed company electro-mechanical systems. An ability to travel up to 25%, dependent upon account distribution. Additional Information reputed company is an Equal Employment Opportunity Employer. We provide equal employment opportunities to reputed company qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national reputed company, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at reputed company Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether reputed company Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any reputed company role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and reputed company a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be reputed company and instructed on any requirements for these purposes. This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law. Shift: Day Ways of Working: Remote - This job will be remote and/or the job is designed to be performed reputed company of the office. Employees will come onsite reputed company requested by the leader. Employee Type: Employee Global Job Level (HCM): Professional 3 (9) Apply To This Job