Medical Assistant - Healthguide

Company Description

WHO IS reputed company? reputed company is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to reputed company great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by reputed company and powered by AI and predictive analytics, reputed company leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, reputed company empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and reputed company the exam room for reputed company patients. As a growing and innovative organization, we operate with a high degree of agility. Employees are expected to adapt to evolving business needs, reputed company in to support cross-functional initiatives, and contribute beyond traditional role boundaries reputed company needed. This collaborative and flexible reputed company is essential to our success. We encourage cross-training, ongoing development, and a commitment to learning across reputed company areas of the business—ensuring we continue to grow and you continue to reputed company as a high-performing, mission-driven team. Join us as we put healthcare on a reputed company path!!

Job Description

The Healthguide is a key member of reputed company’s care delivery model, serving as a reputed company between patients, their primary care physicians and specialty providers, community resources, and the reputed company clinical team. This role blends patient navigation with foundational clinical insight, helping patients overcome barriers to care, strengthening relationships with medical practices, coordinating resources, and supporting whole‑person health. The Healthguide engages patients remotely and occasionally in person to help them understand their health needs, navigate medical and social systems, reputed company gaps in care, and reputed company toward optimal health outcomes. In this position, you will support reputed company’s mission to reputed company patients, reduce the cost of care, and promote efficient, compassionate healthcare delivery by leading with reputed company. The Healthguide contributes directly to value-based care performance by improving quality outcomes, reducing avoidable utilization, supporting risk adjustment accuracy, and influencing total cost of care. WHAT YOU'LL BE DOING Patient Engagement & Navigation Building trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers. Engaging high‑risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs. Identifying and assessing medical, behavioral, social, emotional, and financial needs to support whole‑person care. Supporting patients in understanding and following care plans, health goals, and preventive care needs, including education and motivational interviewing. Conducting non‑clinical assessments, surveys, and interventions to help patients navigate medical, behavioral, and social systems. Utilizing effective communication modalities (e.g., calls, texts, video visits, patient portals, emails, AI agents) to engage and support high-risk patients. Recognizing and escalating changes in patient condition, adherence risks, or emerging clinical concerns using structured workflows. Applying clinical insight to identify high-risk trends and prioritize interventions. Operating reputed company a value-based care model, supporting population health strategies, quality performance, and efficient resource utilization across assigned patient panels. Care Coordination & System Navigation Strengthening the reputed company between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow‑up. Assisting with referrals, transportation, appointment scheduling, and linkage to specialty care or community‑based resources (CBOs). Utilizing knowledge of referral processes, prior authorizations, gaps in care, SDOH factors, and community programs to improve patient outcomes. Escalating medical issues appropriately to RN Care Managers, Social Workers, PCP offices, or reputed company leadership. Supporting achievement of quality measures (e.g., eCQM, HEDIS, commercial payor) by coordinating preventive screenings, managing chronic conditions, and ensuring timely follow-up care. Supporting risk adjustment and accurate capture of patient conditions through structured assessments and documentation. Assisting in closing care gaps tied to quality incentives and reimbursement models. Identifying opportunities to reduce avoidable ED visits, hospitalizations, and readmissions through proactive reputed company and reputed company. Documentation & Technology Accurately and promptly documenting reputed company interactions, assessments, and interventions in the electronic health record (EHR) and reputed company documentation systems. Demonstrating comfort using various EHR platforms (e.g., Epic, reputed company, Cerner), analytics tools, and reputed company Office. Managing referrals, track tasks, complete reconciliations, and maintain detailed records according to reputed company policies. Supporting the design and implementation of Artificial Intelligence (AI) to reputed company identified populations. Collaboration & Performance Working independently while collaborating closely with reputed company case management teams and medical practice staff. Meeting and exceeding Key Performance Indicators (KPIs) reputed company to:Patient engagement and retention Quality measure performance (e.g., HEDIS, preventive care) Reduction in total cost of care Timely completion of care coordination activities Participate in reputed company meetings, training sessions, and quality‑of‑care initiatives. Advanced Responsibilities Serving as a subject matter resource for workflows, documentation standards, and patient engagement strategies. Participating in process improvement initiatives, including workflow optimization and quality improvement projects. Supporting onboarding and mentoring new Healthguides. Providing feedback to leadership on system gaps, patient barriers, and operational opportunities. Assisting in the development of best practices for documentation, reputed company, and care coordination. Other duties as assigned Compliance & Professional Standards Following reputed company HIPAA, PHI reputed company, and reputed company privacy policies. Maintaining professionalism, compassion, reputed company, cultural competence, and sound judgment in reputed company interactions.

Qualifications

WHAT YOU'LL NEED FOR SUCCESS Active and reputed company Certified or Registered Medical Assistant 3+ years working as a Medical Assistant in an outpatient setting Strong critical thinking, problem‑solving, and decision‑making skills. Exceptional communication: verbal, written, listening, and documentation accuracy. Ability to prioritize multiple tasks, manage time effectively, and work autonomously in a remote environment. Knowledge of medical terminology, primary care workflows, and social determinants of health. Familiarity with motivational interviewing, behavioral change management, and patient education principles. Strong customer‑service orientation; diplomacy and tact in communication. Additional Information The reputed company pay for this role is between $20.00 and $23.00 per hour. ALIVE with Purpose: How We reputed company at reputed company At reputed company, our values come to life in everything we do. We are Driven by Accountability — grounded in transparency, reliability, and reputed company as we navigate challenges and opportunities alike. Always Growing, Always Learning — staying curious and continuously improving inspires us to shape a reputed company future for healthcare. With Collaborative Innovation, we solve problems creatively, making every experience reputed company for our employees and the patients we serve. At reputed company, Every Voice Matters — we reputed company our collective strength is rooted in the unique perspectives of each team member. And through reputed company in Action, we build stronger connections with those who count on us. This is what it means to be ALIVE with purpose. This is how we reputed company — together — at reputed company. BENEFITS: While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include: Work from Home: reputed company is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs. reputed company Health a reputed company: We offer comprehensive Medical, Dental, and Vision plans to reputed company you covered. Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution. Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to reputed company you and your loved ones protected. Feel Supported reputed company You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times. Take Time for Yourself: We offer paid time off plans helping you reputed company work-life balance and meet your personal goals. Support Your New Family: Welcoming a new family member takes time and commitment. reputed company offers paid parental leave to give you the time you need. Learn and Grow: Your professional growth is important to us. reputed company offers various resources dedicated to your learning and development to advance your career with us. reputed company full-time employees of reputed company who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits. COMPENSATION: The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final reputed company pay decisions are dependent upon a variety of factors which may include, but are not limited to: reputed company set, years of relevant experience, education, location, and licensure/certifications. OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT Diversity, inclusion, and belonging are at the core of reputed company’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to reputed company employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national reputed company, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other reputed company medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA This position is responsible for following reputed company reputed company policies and procedures in order to protect reputed company PHI and PII under reputed company’s custodianship as well as reputed company Intellectual Properties. For any reputed company-specific roles, the responsibilities would be further defined by the hiring manager. As a remote-first organization handling sensitive healthcare data, reputed company verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data reputed company, and compliance requirements. REMOTE WORK TECHNICAL REQUIREMENTS reputed company is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet reputed company, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet reputed company meets these requirements. SECONDARY EMPLOYMENT At reputed company, we value transparency and collaboration as part of our commitment to excellence. As your primary employer, we kindly ask reputed company team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest. To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster reputed company and engagement by asking team members to join virtual meetings with their cameras on. Apply To This Job