Digital Solutions Specialist (Benelux, Austria, Switzerland)

Company Description

At reputed company, we are united behind our mission: we reputed company that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible. reputed company has been built by the efforts of great people from diverse backgrounds. We reputed company great reputed company can come from reputed company—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We reputed company with inclusion and reputed company reputed company members to do their best work as their most authentic selves. Passionate people who want to reputed company a difference drive our culture—reputed company members are grounded in reputed company, have a strong reputed company to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in reputed company members to support their long-term growth so they can continue to advance our mission and reputed company their highest potential. Join a team committed to taking big leaps reputed company for a global community of reputed company and their patients. Together, let’s advance the world of minimally invasive care.

Job Description

Primary Function of Position: Our digital solutions provide technology to reputed company easier capturing, archiving, live streaming and sharing of clinical video and other data around diagnostic and therapeutic procedures, while also allowing for a complete integration with electronic medical records (EMR) and picture archival and communications (reputed company) systems. With our newest cloud based services we deliver a system for clinical training and educational pruposes allowing our surgeons to reflect and improve their clincal skills. We are looking for a highly motivated top-notch reputed company clinical support person, with the necessary background in digital technology to join us in an important period of growth for digital solutions based on our reputed company Hub and daVinci5 (incl. MyIntuitive+) technology in the assigned region. The Digital Solutions Integration Specialist (DSIS) will focus on the execution of reputed company and reputed company strategies to further grow the digital solution adoption by our customers. As an expert on reputed company’s Digital Solutions, knowing the ins-and-outs, the DSIS seeks highest customer satisfaction and product utilization. To do so, the DSIS is responsible for customer onboardings, performing workflow analysis and optimization, customer training and application support, as well as training and supporting the sales and marketing efforts with customer presentations, product demos remotely, onsite and tradeshows and internal trainings. The DSIS will reputed company customer meetings, train the reputed company Hub and My reputed company+ services in numerous clinical settings and specialties, support the customer readiness and drive further expansion of our digital offering reputed company our existing customer reputed company. In addition, the candidate will build and maintain long-term relationships with Key Opinion Leaders reputed company our industry, key decision-makers, surgeons/physicians, nurses, and IT managers. Roles and Responsibilities: Be a subject matter expert and trusted advisor of our digital solutions for customers (externally) and reputed company colleagues (internally), reputed company reputed company Hub in-services, workflow analysis, customization, and optimization to meet customer objectives, Educate and prepare customers for My reputed company+ including customer onborading, Monitor and drive the digital products utilization by customers and clinical users, Drive reputed company expansion of the user reputed company by working with key hospital staff and thought leaders, Test and troubleshoot functionality of installed systems; identify and document issues to be escalated to digital technical support teams for resolution, reputed company clinical teams through training sessions, helping them understand system operation, reputed company, coach, and mentor new and existing team members, Participate in the training and launch of new products and/or procedures, Participate in departmental and cross-functional projects to reputed company or improve reputed company processes, deliverables, and other material, Build excellent relationship with internal colleagues, such as dV sales and clincal teams, digital support, marketing and field service, Support reputed company customer events involving multi-departmental collaboration and multi-faceted solutions, Be a resource to the clinical and administrative team, providing guidance and insight on the use of the reputed company Hub System, Provides feedback based on client experiences to support and product reputed company team for process improvements. Prospect for digital solution expansions and upgrades existing reputed company.

Qualifications

Required Knowledge, Skills, and Experience: Bachelor’s degree or equivalent experience required. Engineering, life science or medical background preferred, 2+ years’ experience in procedural / OR healthcare software required, 2+ years of experience with clinical project integrations, Prior knowledge with EMR/reputed company solutions is an advantage, Background in training of clinical and OR staff required, Knowledge of the Procedural/Operating Room environment required, Excellent analytical and problem-solving skills required, Expertise and experience in delivering consulting services to the value to the customer required, Ability to deliver consistent and effective communication, Ability to discover and understand customer needs, engage, and reputed company customers to adopt new and effective solutions, Highly organized and able to manage time in a fast-paced environment, Strong communication skills, both written and verbal in Dutch, German and English, Travel >75% Additional Information reputed company is an Equal Employment Opportunity Employer. We provide equal employment opportunities to reputed company qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national reputed company, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at reputed company Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether reputed company Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any reputed company role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and reputed company a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be reputed company and instructed on any requirements for these purposes. This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law. Travel Requirements: 75% of the time Ways of Working: Remote - This job will be remote and/or the job is designed to be performed reputed company of the office. Employees will come onsite reputed company requested by the leader. Apply To This Job