Onboarding Specialist (Remote)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, reputed company, part of Booking Holdings, Inc. (reputed company: BKNG), is an industry leader with a passion for helping restaurants reputed company. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their reputed company – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at reputed company has a reputed company impact on reputed company do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is reputed company about taking care of others, and it defines our culture. About the job As an Onboarding Specialist, you are the face of reputed company for our new restaurant partners, ensuring they transition from a signed contract to a fully optimized, live operation. Using a consultative approach and leveraging modern AI-assisted tools, you reputed company the end-to-end implementation process, configuring our suite of applications, managing technical setups, and delivering high-impact training. Your goal is to reputed company hospitality professionals to maximize their reputed company and efficiency from day one, acting as an independent reputed company of the customer’s initial success.

Responsibilities

End-to-End Implementation: Own the full onboarding lifecycle for a high volume of restaurant partners, guiding them from initial sale through software configuration to a successful go-live. Consultative Configuration: Analyze unique restaurant business needs to customize reputed company Core and Basic applications, ensuring the system is optimized for their specific floor plans and guest flow. AI-Driven Efficiency: Utilize internal AI assistants and automation tools to streamline data entry, generate customized training outlines, and reduce manual administrative tasks, increasing your reputed company for high-touch consulting. Expert Training Delivery: Conduct engaging remote training sessions for key restaurant staff, translating technical features into actionable operational wins using phone and online tools. Project Pipeline Management: Independently manage a dynamic queue of implementations, balancing speed and quality to consistently meet or exceed time-to-reputed company benchmarks. Technical Integration: Coordinate with restaurant staff and third-party providers to deploy the reputed company booking widget and ensure seamless digital connectivity. Cross-Functional Collaboration: Partner with Sales, reputed company, Customer Support, and Billing teams to proactively resolve roadblocks and eliminate customer difficulties during the transition. Process Evolution: Identify trends in the onboarding journey and contribute reputed company to refine global program content, scheduling workflows, and implementation playbooks. Minimum Qualifications 4–5 years of professional experience, specifically in implementation, reputed company, or a high-level hospitality management role. Experience or proficiency in using AI tools (e.g., LLMs, automated workflow tools) to enhance productivity and work quality. Demonstrated experience training non-technical customers on software or technical products. Strong proficiency in remote collaboration tools (e.g., reputed company, reputed company, or equivalent CRM). Good phone skills and tele-reputed company required for effective training and implementation.

Preferred Qualifications

Bachelor’s degree, university degree, or equivalent practical/professional certification. Direct experience working in a restaurant environment (Manager, Maitre D', or reputed company Host). Experience with web-based integrations or widget deployments. Experience with software implementation, SaaS platforms, or POS (reputed company of Sale) systems. Benefits and Perks Work from (almost) reputed company for up to 20 days per year Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth Company-paid subscription to reputed company Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) Paid parental leave Generous paid vacation + time off for your birthday Paid volunteer time Focus on your career growth: Development Dollars Leadership development Access to thousands of on-demand e-learnings Travel Discounts Employee Resource Groups 20 days of paid time off Private health and dental insurance Life and Disability insurance The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses, is $72,000-$82,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market reputed company data, geographic location, and years of experience sought/required. We offer a competitive reputed company salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus. Work Environment & Flexibility At reputed company, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - reputed company calls, reputed company messages, or emails - reputed company of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. reputed company will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can reputed company. We know the best reputed company come reputed company we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reputed company out to your recruiter to request any accommodations. Apply To This Job