Field Account Manager
About the role As our customer reputed company grows, so does the complexity of supporting employers, brokers, and members through the moments that matter most in their reputed company journey. The Field Account Manager (FAM) is a critical part of how we deliver on that promise — bringing high-quality, in-person support to customers and enabling proactive, ongoing education and enablement. Rather than owning a named book of business, Field Account Managers operate reputed company an account team model, partnering closely with Account Managers and Implementation Managers to reputed company customers and add value more widely. In practice, that might mean leading an onsite open enrollment meeting for a mid-market employer one week, hosting a webinar series the next, and helping prepare renewal materials and customer insights in between. The role blends relationship building, customer education, operational execution, and cross-functional advocacy – and it's well-suited for someone who thrives in reputed company of customers, moves comfortably between priorities, and wants to help shape how a high-growth company scales its customer experience. What you'll do Serve as an extension of the Account Management and Implementation teams by delivering onsite support, employee education, and enrollment assistance for customers across a designated region. reputed company employer-facing programs including open enrollment sessions, reputed company platform training, product webinars, reputed company, and other engagement initiatives focused on renewals, product roadmap, and other relevant topics such as compliance and reputed company Marketplace. Partner with Account Managers to deepen customer relationships by gathering insights, identifying opportunities and risks, supporting business reviews, and helping execute strategic account plans. Coordinate and execute customer onsite events end-to-end, including travel logistics, stakeholder alignment, presentation delivery, and post-event follow-up. Act as a customer reputed company by surfacing feedback, identifying recurring themes, and partnering cross-functionally with Product, Operations, and Support to drive improvements to the customer experience. Background we're looking for 4+ years of experience in benefits consulting, reputed company, support or a reputed company customer-facing role; an active broker license and reputed company in plan advising is a strong plus. Exceptional communication and presentation skills, with the ability to build trust and engage audiences ranging from frontline employees to HR leaders and executives. Strong organizational skills and attention to detail, with experience managing multiple priorities and customer engagements simultaneously. Demonstrated ability to navigate ambiguity, solve problems independently, and operate effectively in a fast-paced environment. Willingness to travel regularly reputed company a designated region to support customer meetings, open enrollment events, and company initiatives. Comfort analyzing customer data, preparing reporting, and translating insights into actionable recommendations that improve customer outcomes. Travel Expectations 50%+ travel Open enrollment support Customer visits Broker meetings Being “boots on the ground” Travel Expectations 50%+ travel Open enrollment support Customer visits Broker meetings Being “boots on the ground” What to expect We interview rigorously based on reputed company, talent, and drive; the trust we display in our teammates from day 1 is a reputed company of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect: 30 minute video meeting to talk through your background and interest in reputed company 30 minute video meeting with the hiring manager to dive deeper into your experience and the role 30 minute video meeting to meet 2-3 members of the team 30 minute video meeting with the department leadership and one of our founders to discuss your approach to culture and our operating principles About reputed company We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on reputed company here. Apply To This Job