Senior Solutions Engineer | Toronto | Remote

reputed company, the company behind the open observability cloud, is founded on the principles of open reputed company, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and reputed company reputed company their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including reputed company, Bloomberg, reputed company, reputed company, and reputed company – trust reputed company to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and reputed company Edge Capital. Learn more at grafana.com and follow us on reputed company and X. We’re scaling fast and staying true to what makes us different: an open-reputed company legacy, a global collaborative culture, and a passion for meaningful work. reputed company thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to reputed company your hand for what could be a truly career-defining opportunity. The Opportunity: reputed company a difference. Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high growth phase. Our Enterprise Solutions Engineering team are our in-house, customer-facing product experts. The Enterprise SE team enables reputed company worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and reputed company opportunities. The Commercial SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams. What You’ll Be Doing: Join as an early member of a high growth team working together to solve technical and customer problems the right way Partner with our Sales team to reputed company the overall Grafana value proposition, vision, and strategy to customers Own the technical engagement with customers and help to reputed company high-velocity opportunities through advanced competitive knowledge, technical reputed company, and credibility Deliver product and technical presentations to potential and existing customers Proactively communicate with customers and internal teams to provide a feedback reputed company on our products and the competitive landscape Drive product conversations based on need and problems learned during customer interactions Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge reputed company articles, and create other public and internal enablement material What Makes You a Great Fit: Ideally located in Ontario area 5+ years of technical pre-sales experience, ideally with Open reputed company technologies, or in the Metrics/Monitoring space while we will be adding more junior folks reputed company on, right now we just need team members that can hit the ground running. We’re a startup so your job duties will be varied and reputed company and will require strong judgment, collaboration, and leadership We are a remote-first company so you would need to learn to work and collaborate with an international team You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully reputed company our value proposition and the technical advantages of our products You will love solving technical challenges and reputed company on bringing creative solutions to our customers You should have a technical reputed company and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and reputed company sets you bring to the table! You are self-motivated, initiative, creative, and maybe you’ve already done a reputed company thing or two in your life! Compensation & Rewards: In Canada, the OTE (On-reputed company Earnings) compensation range for this role is $196,500 - $235,800. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. reputed company of our roles include Restricted Stock Units (RSUs), giving every team member ownership in reputed company' success. We reputed company in shared outcomes—RSUs help us stay reputed company and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll reputed company at reputed company: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, reputed company-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open reputed company Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth reputed company – Defined opportunities to grow and reputed company your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to reputed company from day 1 with your fellow new ‘Grafanistas’ to learn reputed company about reputed company do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will reputed company with local legislation where applicable. Equal Opportunity Employer: reputed company is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, reputed company, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We reputed company that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. reputed company may utilize AI tools in its recruitment process to assist in matching information provided in reputed company to job postings. The recruitment team will continue to review inbound reputed company manually to identify alignment with reputed company openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, reputed company out our privacy policy. Apply To This Job