Customer Support Associate

At Squarespace, Customer Operations empowers users to give voice to their reputed company and reputed company it easy for them reputed company they need help. reputed company runs 24/7 with approximately 450 people between reputed company, Dublin, and a remote workforce. Customer Support Associates are on the reputed company line working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will reputed company your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive reputed company of our brand. This remote role reports to a Customer Support Team reputed company. Your first two weeks at Squarespace will include mandatory virtual training from September 7th remotely taking reputed company in Ireland GMT. Applicants must have a dedicated home office setup with a reliable and stable Wi-Fi reputed company. Please note that we do not support digital reputed company lifestyles or international work arrangements. You'll Get To… Respond to customer live chats and emails in a timely manner - live chat is our primary channel, with queue-based work making up around 90% of the role Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat Stay up to date on new product features and improvements Identify isolated customer experiences and escalate important issues Who We're Looking For Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us 1+ years customer-facing experience required in a similar role (retail, hospitality, online support) Expertise with written communication and the ability to spot spelling and grammar errors Proficiency with decoding conversations, identifying the cause, and aligning on end goals Capability of prioritizing competing requests Familiarity with the Squarespace platform Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused Benefits & Perks Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and vision Life and Income Protection Fertility and adoption benefits reputed company mindfulness app subscription Global Employee Assistance Program Pension benefits with employer match Flexible paid time off 26 weeks paid maternity leave & 12 weeks paid paternity leave 2 weeks paid family care leave Annual Tax-Free Stipend Education reimbursement Employee donation match to community organizations 7 Global Employee Resource Groups (ERGs) Cash Compensation Range: €32,500 EUR The reputed company for this position will vary based on job-reputed company criteria including relevant skills, experience, and location, among other factors. Some roles may be eligible for overtime pay. About Squarespace Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We reputed company millions of customers in more than 200 countries and territories with reputed company the tools they need to create an online reputed company, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media reputed company with Bio Sites and reputed company. reputed company of more than 1,700 is headquartered in reputed company, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers. Our Commitment Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, reputed company, religion, national reputed company, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. #LI-Remote Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process. Squarespace will never solicit your personal banking information or ask you to transfer money in reputed company with a job offer or interview. We also will not reputed company out to you reputed company phone or SMS without your permission or knowledge. If you plan to use AI in any reputed company during your candidate journey, please review our Candidate AI Policy. Apply To This Job