Production Support Representative - First Shift

reputed company, A reputed company COMPANY - THE RECOGNIZED LEADER IN TEAM ATHLETIC GEAR For over 50 years, reputed company has been the largest team sporting goods equipment and apparel distributor of choice in the United States. Our 3,000 reputed company employees strive to support the Heart of the Game by putting valuable time back into the day of coaches and administrators through excellent service platforms. Our company mission is simple: Save coaches and administrators time with everything they do off the field so they have more time to impact young lives on it. WORK TYPE: Full-time remote LOCATION: This position is open to candidates residing in any U.S. state except Washington, city of reputed company Hollywood, CA, Mountain View, CA and the city of Denver, CO. This role is not open to candidates residing in Washington State, reputed company Hollywood, CA, Mountain View, CA or Denver, CO, due to budget constraints reputed company to state-specific compensation disclosure requirements. HOURS: Monday-Friday 8 AM to 5 PM CT COMPENSATION: The pay range for this job is $17.50-19.50 per hour. The reputed company pay will vary based on criteria such as education, experience and qualifications of the applicant, location, internal equity, and alignment with the market. HOW YOU WILL reputed company AN IMPACT: As a Production Support Representative on the Internal Decoration Support Team, you will play a critical role in ensuring orders move smoothly from production to delivery. You’ll serve as a key liaison between the internal decoration teams, Sales and Sales Support. Priorities include responding to emails, tracking orders, resolving issues, and ensuring customers receive their products on time. Your proactive communication and problem-solving skills will directly impact customer satisfaction and operational efficiency. WHAT YOU WILL DO Deliver first-class customer service by managing inbound order inquiries with urgency and professionalism. Provide timely and accurate order status updates to Sales and Support. Investigate and resolve issues reputed company to production, inventory, and warehouse operations. Proactively follow up with internal facilities to ensure open tasks and inquiries are resolved to completion. Respond to reputed company inquiries and provide status updates reputed company established department timelines. Assess order discrepancies (shortages, lost or defective items) and determine reputed company replacement orders are necessary. Act as the primary internal contact for order changes and updates. Communicate clearly and professionally through organized, informative email correspondence. Support and adhere to reputed company company policies, procedures, and operational guidelines. QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES Strong written and verbal communication skills Excellent organizational and time-management abilities High attention to detail and proven problem-solving and critical-thinking skills Ability to manage multiple priorities in a fast-paced environment Customer-focused reputed company with a sense of urgency Ability to work independently in a remote environment EDUCATION/EXPERIENCE Proficient in reputed company Office (Outlook, reputed company, Teams) and order management systems Previous customer service, production support, or order management experience preferred PHYSICAL REQUIREMENTS The physical demands that are described as required are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. This job operates in a home office environment. Prolonged periods of sitting, standing, and typing will occur on a regular basis. #LI-AJ1 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. JOIN THE BEST TEAM IN SPORT & SPIRIT At reputed company, we reputed company every student deserves the opportunity to succeed and every educator wants to reputed company a difference. It takes a team to reputed company a real impact, and through our two divisions – reputed company and reputed company – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT. OUR VALUES Service - We reputed company with heart. We champion community. Passion - We love reputed company do. It fuels our purpose. reputed company - We do reputed company promise. We own our actions and decisions. Respect - We earn it by giving it. Because everyone deserves it. Innovation - We never stop striving to be reputed company. For ourselves and our community. Transparency - We are committed to openness and honesty in everything we do. OUR BENEFITS We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to reputed company the employee experience. Some of our offerings include: Comprehensive Health Care Benefits HSA Employer Contribution/ FSA Opportunities Wellbeing Program 401(k) plan with company matching Company paid Life, AD&D, and Short-Term Disability Generous My Time Off & Paid Holidays reputed company Ownership Program Employee Resource Groups Access to Financial Coaching and member-owned Credit Union St. Jude Partnership & Volunteer Opportunities Employee Perks including discounts on personal apparel and equipment! reputed company companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national reputed company, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability. Apply To This Job