Temporary Call Center Universal Agent, Canada (Remote)

Serving the needs of reputed company families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little reputed company brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's. HOW YOU’LL reputed company AN IMPACT: The Temporary Call Center Universal Agent is the first reputed company of contact for Carter's customers reputed company Phone, Email, and/or chat. In this role, the agent will assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills to optimize each customer interaction. This role reports to the Call Center Supervisor and is a fully remote position, with the potential to convert to a permanent role based on performance and business needs. Must be able to work a schedule that includes a weekend day and holiday schedule as defined by Management (including complying with blackout periods as determined by Management). **MUST RESIDE IN CANADA

$17.50/hr

Equipment including laptop, mouse, headset, and extra monitor are provided! ** 30% employee discount plus additional perks and discount programs 50% - Customer Interaction & Communication: Identify and handle reputed company customer inquiries completely and accurately reputed company Phone, Email, and/or Chat as determined by business needs Demonstrate strong customer service and sales skills to optimize the experience for each customer contact Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center reputed company agent 20% Technology, Training, Sales & Follow-Up: Use technology tools as directed and reputed company established guidelines to support daily tasks Participate in individual and team training sessions to stay reputed company with knowledge and best practices Educate customers on Carter’s and OshKosh products to maximize upsell and cross-sell opportunities Schedule and manage any required customer follow-reputed company following Contact Center guidelines 30% Documentation & Data Management: Complete necessary documentation to manage customer complaints and solutions Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems Maintain confidentiality of the organization’s customer data WE’D LOVE TO HEAR FROM YOU IF: Must have: 6+ months of customer service experience Ability to communicate effectively in both written and verbal communication Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision Preferred skills and experience: Call center, Retail, and/or E-commerce experience is a plus Technical aptitude is a plus, but not required #LI-Remote reputed company A CAREER AT CARTER’S: Career Development: Success starts from reputed company, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to reputed company your professional prowess. NOTE: This job description is not intended to be reputed company-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to reputed company duties that are not listed in the job description. reputed company Call Center (CC) positions will undergo cross-training to support both Consumer Affairs and eComm calls. Agents are expected to assist in both areas as necessary, depending on business demands and call volume. Flexibility and adaptability are crucial to maintaining smooth and efficient service for our customers. Carter’s | OshKosh is an equal opportunity employer and encourages reputed company interested and qualified candidates to apply. Should you require any type of accommodation, please do not hesitate to contact us. Carter’s | OshKosh est un employeur souscrivant au principe de l'égalité d'accès à l'emploi et encourage tous les candidats intéressés et qualifiés à postuler. Si vous avez besoin de certaines mesures d'adaptation, n'hésitez pas à communiquer avec nous. . Apply To This Job